Junior IT Support Specialist - Hands-on Tech & User Help

Segula Technologies; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology firm in the UAE is seeking an IT Support Specialist to provide vital technical assistance across the organization. Responsibilities include managing hardware and software setups, troubleshooting network issues, and delivering exemplary support to users to ensure seamless operations. The ideal candidate will have 5-8 years of relevant experience, strong problem-solving skills, and relevant certifications. This full-time position does not allow remote work and requires a UAE driving license.

Qualifications

• 5-8 years of experience as IT Support.
• Strong knowledge of computer hardware operating systems (Windows, macOS).
• Good understanding of networking fundamentals (LAN, WAN, Wi-Fi).

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Install, configure, and maintain IT equipment including laptops and peripherals.
• Assist in monitoring network performance and troubleshooting connectivity issues.

Skills

Technical support

Problem-solving

Attention to detail

Customer service

Education

Bachelor's degree in information technology or related field

CompTIA A

CompTIA Network

Microsoft Certified: Modern Desktop Administrator Associate

ITIL Foundation Certification

Cisco CCNA

Google IT Support Professional Certificate

Job description

A leading technology firm in the UAE is seeking an IT Support Specialist to provide vital technical assistance across the organization. Responsibilities include managing hardware and software setups, troubleshooting network issues, and delivering exemplary support to users to ensure seamless operations. The ideal candidate will have 5-8 years of relevant experience, strong problem-solving skills, and relevant certifications. This full-time position does not allow remote work and requires a UAE driving license.