Junior IT Support (Automotive) Dubai, UAE

Segula Technologies; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology solutions provider located in Dubai is seeking an IT Support Specialist to provide technical assistance and troubleshooting support for hardware, software, and network issues. The ideal candidate will have a bachelor's degree in Information Technology and 5-8 years of relevant IT support experience. Responsibilities include managing support tickets, conducting IT inductions, and ensuring compliance with cybersecurity best practices. This is a full-time position with no remote work option.

Qualifications

• 5-8 years of experience as IT Support.
• Strong knowledge of computer hardware and operating systems.
• UAE Driving license mandatory.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Diagnose and resolve technical problems via various methods.
• Install, configure, and maintain IT equipment.

Skills

Troubleshooting

Technical Support

Network Management

Customer Service

Problem-solving

Time Management

Education

Bachelors degree in Information Technology

Tools

Microsoft 365

Active Directory

CompTIA A

Cisco CCNA

Job description

The IT Support Specialist is responsible for providing technical assistance, troubleshooting and resolving hardware, software, and network-related issues across the organization. This role ensures that all users receive timely and effective support to maintain smooth business operations. The IT Support Specialist installs, configures, and maintains IT equipment, monitors system performance, and coordinates with vendors and internal teams to ensure IT infrastructure reliability and security.

Duties & Responsibilities

Technical Support & Troubleshooting

• Provide first-level technical support for hardware, software, network and system issues.
• Diagnose and resolve technical problems via phone, email, remote tools or in person.
• Log, track and manage support tickets ensuring timely resolution.
• Escalate complex issues to higher-level IT staff when necessary.

Hardware & Software Management

• Install, configure and maintain laptops, desktops, printers, scanners and peripherals.
• Perform software installation, updates and patches according to IT policies.
• Ensure all devices are functioning effectively and securely.

Network & System Support

• Assist in monitoring network performance, connectivity and security.
• Troubleshoot Wi‑Fi, LAN, VPN and other connectivity issues.
• Support user account management including password resets and access permissions.

User Support & Training

• Provide guidance to employees on proper use of systems and applications.
• Conduct basic IT induction for new employees (email setup, system access, policies, etc.).
• Prepare user-friendly documentation, FAQs and guides.

Maintenance & Monitoring

• Perform routine checks on systems (backups, antivirus and security updates).
• Maintain IT inventory including hardware, software licenses and accessories.
• Ensure compliance with company IT policies and cybersecurity best practices.

Coordination & Administration

• Coordinate with vendors for repairs, service renewals and procurement.
• Support IT projects such as system upgrades, migrations and new software rollouts.
• Maintain accurate records of IT assets, service logs, and user requests.

Qualifications

• Bachelors degree in Information Technology, Computer Science, Computer Engineering or any related field (preferred).
• 5‑8 years of experience as IT Support.
• Experience in troubleshooting in a corporate multi‑user environment is an advantage.
• Strong knowledge of computer hardware, operating systems (Windows, macOS) and mobile devices.
• Good understanding of networking fundamentals (LAN, WAN, Wi‑Fi, VPN).
• Familiarity with Microsoft 365 email configuration and cloud apps.
• Ability to troubleshoot printers, scanners and other peripherals.
• Knowledge of antivirus tools, security best practices and system updates.
• Basic experience with Active Directory user account creation and permissions.
• Strong problem‑solving and analytical skills.
• Excellent communication and customer service skills.
• Time management and ability to prioritize tasks efficiently.
• Ability to work independently and in a team environment.
• High attention to detail, discipline and professionalism.
• CompTIA A.
• CompTIA Network.
• Microsoft Certified: Modern Desktop Administrator Associate.
• ITIL Foundation Certification.
• Cisco CCNA (basic networking knowledge preferred).
• Google IT Support Professional Certificate.
• UAE Driving license mandatory

Additional Information

Please note that only shortlisted candidates will be contacted.

Remote Work

No

Employment Type

Full‑time