ITSM/ITAM System Engineer (Hybrid)

TjDeeD Technology; United Arab Emirates; On-site; AED 90,000 - 120,000; Full time

Job summary

A leading technology company in the UAE seeks a skilled IT Service and Asset Management System Engineer. You will design, implement, and optimize ITSM/ITAM solutions, primarily using Ivanti Service Manager. Collaborate with stakeholders to enhance IT operations and support organizational efficiency.

Qualifications

• 2+ years of experience in ITSM and ITAM solution development.
• Solid understanding of ITIL principles; ITIL Foundation v4 certification required.

Responsibilities

• Participate in the implementation of ITSM and ITAM solutions.
• Configure Ivanti Service Manager to meet business needs.
• Support integration of ITSM and ITAM systems.

Skills

Problem Solving

Analytical Abilities

Communication

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Technology

Tools

Ivanti Service Manager

Job description

Job Summary:

We are looking for a skilled IT Service and Asset Management (ITSM/ITAM) System Engineer to support the design, implementation, and optimization of ITSM and ITAM solutions. In this role, you will work primarily with Ivanti Service Manager to develop and configure solutions that improve IT operations and support organizational efficiency. You will collaborate with stakeholders, contribute to projects, and help enhance ITSM and ITAM practices across the organization.

Responsibilities:

• Participate in the end-to-end implementation of ITSM and ITAM solutions, including requirements gathering, solution design, deployment, and post-implementation support.
• Configure and customize Ivanti Service Manager to meet business needs and industry best practices.
• Assist in designing scalable ITSM and ITAM architectures that support operational and business goals.
• Support the integration of ITSM and ITAM systems with existing IT infrastructure to ensure data consistency and process alignment.
• Apply ITIL-based processes for incident, change, asset, and service catalog management.
• Identify opportunities for process improvements, automation, and optimization within ITSM and ITAM workflows.
• Collaborate with cross-functional teams to resolve technical challenges and contribute to IT initiatives.
• Stay updated on emerging trends and technologies in ITSM, ITAM, and related fields.
• Share knowledge and contribute to team development and best practices.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in ITSM and ITAM solution development, implementation, and support.
• Solid understanding of ITIL principles and best practices; ITIL Foundation v4 certification is required.
• Experience working on ITSM and ITAM solutions in medium to large environments.
• Strong skills in system integration, data migration, and process automation.
• Good problem-solving and analytical abilities, with a proactive approach to addressing technical issues.
• Strong communication and interpersonal skills for effective collaboration across teams.
• A commitment to continuous learning and professional growth.