IT Technician

Help AG; Dubai; Hybrid; AED 15,000 - 20,000; Full time

Job summary

A leading cybersecurity firm in Dubai seeks a dedicated IT Technician to support on-site IT operations. The role includes site surveys, hardware installation, and configuration under the guidance of engineers. Ideal candidates will have a degree in IT or a related field, alongside 1-3 years of relevant experience. Key responsibilities involve maintaining documentation, adhering to safety standards, and providing IT support during installations. This position offers a hybrid work environment and comprehensive health benefits.

Benefits

Health insurance

Career progression opportunities

Employee engagement activities

Flexible working environment

Annual flight tickets

Qualifications

• 1-3 years of experience in IT support, field services, or system installation.
• Experience or certification to access energy sites is required.
• Safety and health certification on critical sites is highly preferred.
• Hands-on experience with server and network hardware setup is essential.

Responsibilities

• Conduct site surveys and document device inventories.
• Assist with installation and labeling of IT equipment.
• Support basic configuration of IT equipment under guidance.
• Maintain documentation for site activities.
• Follow health, safety, and compliance standards during site activities.

Skills

IT support experience

Field services knowledge

Communication skills

Attention to detail

Teamwork abilities

Arabic language

Education

Diploma or bachelor’s degree in IT or related field

Tools

Server and network hardware

Job description

Help AG is looking for a dedicated and detail-oriented IT Technician who will support on-site IT operations and assist with hardware installation, configuration, and maintenance. This role focuses on field activities such as conducting surveys, setting up servers and network devices, performing cabling and labeling, and assisting engineers during deployment and testing phases.

Responsibilities

• Conduct location site surveys, documenting complete device inventories (device name, IP address, type, OS version, and function).
• Assist with physical IT equipment (network, server, etc.) preparation and installation, including rack mounting, cabling, power connection, and labeling.Perform cabling, labeling, and patch management within designated cabinets.
• Support installation and basic configuration of IT equipment and security agents under the guidance of IT Engineers.
• Participate in functional testing and help validate site readiness and performance.
• Maintain documentation for each site, ensuring accuracy and consistency.
• Adhere to health, safety, and compliance standards during all site activities.

Qualifications and Skills

• Diploma or bachelor’s degree in IT, Computer Engineering, or related field.
• 1-3 years of experience in IT support, field services, or system installation.
• Experience or certification to access energy sites.
• Safety and health certification on critical sites is highly preferred.
• Hands‑on experience with server and network hardware setup.
• Basic understanding of operating systems and virtualization.
• Strong attention to detail and organizational skills.
• Ability to travel frequently to various sites.
• Good communication and teamwork abilities.
• Arabic language is preferred.

Benefits

• Health insurance with one of the leading global providers for medical insurance.
• Career progression and growth through challenging projects and work.
• Employee engagement and wellness campaigns activities throughout the year.
• Excellent learning and development opportunities.
• Inclusive and diverse working environment.
• Flexible/Hybrid working environment.
• Annual flight tickets to home country.
• Open door policy.

About Us

Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.

Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.

Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.