IT Technical Support Engineer

GCG Enterprise Solutions; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology solutions provider in Abu Dhabi is seeking an experienced IT Support Specialist to manage and support their IT infrastructure. The ideal candidate will have a Bachelor’s degree in Computer Science, along with MCSE and CCNA certifications. Responsibilities include troubleshooting servers and desktops, managing backups and security, and ensuring optimal network performance. The position requires excellent customer service skills and a minimum of 5 years of relevant experience in IT support.

Qualifications

• Minimum 5 years of Desktop and Server support experience.
• Experience providing customer support in a multi-site enterprise.
• MCSE & CCNA certification is mandatory.

Responsibilities

• Serve as initial point of contact for troubleshooting Servers and desktops.
• Manage backups and antivirus installations.
• Install & troubleshoot Server Operating System issues.
• Monitor customer’s IT infrastructure and availability.

Skills

Troubleshooting knowledge of MS Windows 7, 8, 8.1 & 10

Desktop and Server support

Customer service skills

Network troubleshooting

Troubleshooting of LAN/WAN issues

Knowledge of security threats

Education

Bachelor’s degree in Computer Science or equivalent

Tools

Microsoft Azure

VMWare

Hyper-V

Microsoft 365

Job description

Established in 1982, The Digital Imaging & Office Services Solutions of Gulf Commercial Group was created to become a leading office automation solutions provider for the thriving UAE market.

By embracing the printing industry’s phenomenal digital transformation over the years, ’GCG-DDS’ developed a natural proclivity for new technologies and gained an enviable reputation for its expertise in integrating digital enterprise solutions of all kinds into their client’s businesses.

Keen to take a market leadership position, GCG-DDS has made the strategic decision to expand its horizons into two focused areas of operation with each carrying a new corporate identity under the umbrella of GCG’s holding company – The Ghobash Group.

Now known as GCG ENTERPRISE SOLUTIONS, the company focuses on Enterprise Information Management, Digital Transformation, and Interactive Smart Solutions, and guides our clients with the most comprehensive portfolio of business information management technology in the UAE.

Job Description

• To serve as the initial point-of-contact for troubleshooting Servers, desktops, software, network, and monitoring service availability for our customers.
• Responsible for managing backups, antivirus, installation of Microsoft Patches, User, and mailbox creation, Password reset, and supporting connectivity.
• Installation & troubleshoot the issues related to Server Operating System.
• Excellent Installation & Troubleshooting knowledge on MS Windows 7, 8, 8.1 & 10 operating system.
• Troubleshoot the issues related to desktop, laptops, printers, and Microsoft Office applications.
• Respond and diagnose problems through discussion with users and supervisor.
• Work closely with L2 team in Managing the Network, VMWare, and Hyper‑V Infrastructure.
• Build, deploy and maintain standard Windows updates and application installation packages.
• Monitor and manage the backups & Antivirus.
• Monitor customer’s IT infrastructure, connectivity, and availability.
• Monitor and Manage the Azure Cloud Infrastructure, Microsoft 365 applications.
• Strong troubleshooting knowledge of Outlook & O365 suites, O365 Management Portal.
• Hands on troubleshooting knowledge of LAN/WAN issues.
• Troubleshoot and Manage the CCTV, DVR & Time Attendance Machine.
• Knowledge on Biometric, Access Control, Backups, Video Conferencing, etc.
• Be aware of latest security threats and be able to quickly respond or recommend course of action to IT management as threats arise.
• On a scheduled rotation, provide off-hours emergency coverage for evenings, weekends and holidays.
• Other duties and responsibilities as assigned based on business needs.

Qualifications

• Bachelor’s degree (or equivalent) in Computer Science.

Additional Information

• Microsoft Certified System Engineer (MCSE) & (CCNA) is Mandatory.
• Basic network trouble shooting.
• General understanding of ITIL Process.
• Excellent customer service skills, including verbal and written communication skills.
• Excellent organizational and troubleshooting skills.

Experience Requirements

• Minimum of 5 years of Desktop and Server support experience.
• Experience providing customer support for server application software in a multi-site enterprise.

Attributes And Behaviours

• Able to handle multiple tasks in a fast-paced environment.
• Ability to create and maintain positive and professional business relationships with both internal associates.
• Proven diagnostic problem solving and solution development capabilities required.
• Fluency in English language.