IT Systems And Infrastructure Specialist

Moativ; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading IT service provider in Dubai is seeking a proactive IT professional to enhance IT infrastructure, manage network security, and support telephony systems. The ideal candidate has strong expertise in Active Directory, VMware, and Veeam, along with proficiency in troubleshooting and technical documentation. This role is crucial for ensuring secure and efficient business continuity.

Qualifications

• Proven experience in IT infrastructure, networking, and support roles.
• Hands-on experience with Active Directory, VMware, Veeam, and NAS systems.
• Strong understanding of network and security fundamentals.
• Familiarity with VoIP systems and SIP protocol configuration.
• Ability to produce clear and concise technical documentation.
• Excellent troubleshooting skills and a proactive, solution-driven mindset.

Responsibilities

• Administer and maintain Active Directory and user accounts.
• Configure and secure networks with firewalls and VPNs.
• Manage VoIP systems and troubleshoot telephony performance.
• Perform content updates on WordPress websites.
• Design and execute backup and disaster recovery plans.

Skills

IT infrastructure expertise

Networking skills

Support skills

Troubleshooting skills

Technical documentation

Tools

Active Directory

VMware

Veeam

NAS systems

Office 365

WordPress

Fortinet firewalls

3CX

Job description

The Role Position Overview We are seeking a proactive and technically skilled professional to support and enhance our IT infrastructure, network security, backup systems, telephony, and compliance operations. This role requires a well-rounded individual with expertise across systems administration, network management, and end-user support, ensuring efficient and secure business continuity.

Responsibilities

• Systems & Infrastructure: Administer and maintain Active Directory, user accounts, permissions, and group policies. Manage and optimize VMware ESXi environments and NAS storage solutions. Deploy and maintain reliable Veeam Backup infrastructure for data protection and disaster recovery.
• Network & Security: Configure, monitor, and secure networks using Fortinet firewalls, DrayTek routers, and VPNs. Implement and manage endpoint protection via Kaspersky Endpoint Security across all devices. Monitor network performance and resolve connectivity or security issues.
• Telephony & Communication: Administer & troubleshoot 3CX, Yeastar, and Quemetrics VoIP systems. Manage SIP configurations for optimal telephony performance and availability. Coordinate with service providers for telephony infrastructure improvements.
• Backup & Virtualization: Design, execute, and test backup and disaster recovery plans using Veeam. Maintain and support VMware-based virtual environments, ensuring high availability.
• Web & Productivity Tools: Perform content updates and maintenance on the company’s WordPress-based websites. Support and manage user accounts and permissions in Microsoft Office 365. Create and maintain technical documentation, knowledge base articles, and training materials.

Requirements

• Proven experience in IT infrastructure, networking, and support roles.
• Hands-on experience with Active Directory, VMware, Veeam, and NAS systems.
• Strong understanding of network and security fundamentals.
• Familiarity with VoIP systems and SIP protocol configuration.
• Ability to produce clear and concise technical documentation.
• Experience with WordPress and Office 365 platforms.
• Excellent troubleshooting skills and a proactive, solution-driven mindset.

Preferred Certifications (not mandatory)

• VMware Certified Professional (VCP)
• Fortinet NSE Certification
• Veeam Certified Engineer (VMCE)
• Microsoft 365 Certified
• CompTIA Network+ / Security+

About the company

At Moativ, we take pride in delivering exceptional quality service that is tailored to client needs in line with the changing times and market trends. We have an active network of over 1100+ employees across UAE; helping clients with : - HR Outsourcing & Retainership - Customer Service Requirement - Payroll Processing - Back Office Processing : Document Collections, Field Verification and CPV