IT Support Team Lead: Drive Service Excellence

ARRISE; United Arab Emirates; On-site; AED 80,000 - 120,000; Full time

Job summary

A leading software development company in the United Arab Emirates is seeking an IT Team Leader to manage and mentor the IT support team. This role involves overseeing daily operations, ensuring service excellence, and implementing best practices for support efficiency. The ideal candidate should have proven experience in IT support, strong leadership skills, and proficiency with support tools. This position offers an opportunity to elevate your career in a dynamic and global environment.

Qualifications

• Proven experience in IT support with a strong understanding of incident and service request management.
• Demonstrated leadership and team management skills.
• Proficiency with IT support tools.

Responsibilities

• Lead and manage the IT support team.
• Oversee day-to-day IT support operations.
• Develop and implement best practices for service quality.

Skills

IT support management

Team leadership

Problem-solving

Communication skills

Customer service

Tools

Ticketing systems

Remote support tools

Knowledge bases

Job description

A leading software development company in the United Arab Emirates is seeking an IT Team Leader to manage and mentor the IT support team. This role involves overseeing daily operations, ensuring service excellence, and implementing best practices for support efficiency. The ideal candidate should have proven experience in IT support, strong leadership skills, and proficiency with support tools. This position offers an opportunity to elevate your career in a dynamic and global environment.