IT Support Specialist: Network, Security & End-User Help

Duncan & Ross; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading IT services company in Dubai is seeking an IT Support professional to ensure the smooth operation of their IT infrastructure. The role involves providing first-level technical support, maintaining hardware and software systems, troubleshooting issues, and managing network security. Candidates should possess strong technical skills across various operating systems and networking tools. This position offers opportunities for collaboration with other branches, and additional perks include a workstation and comprehensive training.

Benefits

Laptop/Workstation

Opportunity to collaborate with other branches

Qualifications

• Proven experience in technical support with a focus on troubleshooting hardware and software.
• Familiarity with various operating systems and network management practices.
• Strong knowledge of security protocols to ensure data protection.

Responsibilities

• Maintain and update computer systems to ensure functionality.
• Diagnose and resolve technical issues for staff members.
• Provide comprehensive technical support to all employees.
• Manage the organization's IT network and ensure security efficiency.
• Implement security protocols to protect against data breaches.

Skills

Windows

macOS

Linux

Network management

Technical support

Troubleshooting

Data security

Remote support

Education

Bachelor's degree in computer science or IT

Tools

Wireshark

SolarWinds

TeamViewer

SCCM

Microsoft Intune

Job description

A leading IT services company in Dubai is seeking an IT Support professional to ensure the smooth operation of their IT infrastructure. The role involves providing first-level technical support, maintaining hardware and software systems, troubleshooting issues, and managing network security. Candidates should possess strong technical skills across various operating systems and networking tools. This position offers opportunities for collaboration with other branches, and additional perks include a workstation and comprehensive training.