IT Support Specialist

Transmed; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading support services provider in Dubai is seeking an IT Support Specialist to provide first-level help desk support. Responsibilities include installing and configuring hardware, troubleshooting issues, managing inventory, and ensuring data backups. The ideal candidate holds a Bachelor’s degree in Information Technology and has up to 1 year of experience in an IT support role. This position offers valuable experience in a dynamic work environment.

Qualifications

• Bachelor's degree in IT or similar field.
• 0 - 1 years of experience in IT Support role.

Responsibilities

• Install and configure computer hardware and software.
• Troubleshoot computer problems to identify solutions.
• Take daily backups for all systems.
• Manage inventories and advise on procurement needs.

Skills

Technical support

Problem troubleshooting

Inventory management

Data backup

Education

Bachelor Degree in Information Technology

Job description

To provide first level of help desk support to the issues reported by the business users.

Responsibilities

Technical Support

• Installs and configures computer hardware/software, printers, conference room equipments and scanners within agreed SLA.
• Troubleshoots computer problems and determine source (hardware, software or network connection related) and advise on appropriate actions and solutions.

Data Backup

• Takes daily backup for all systems to ensure business continuity.

Inventory Management

• Manages inventories and stock, including keeping detailed records of inventory use, and advising management on ordering where necessary.
• Procures the needed IT equipments in line with the organization procurement policy.

Transmed Purpose

• Acts as a role model by living Transmed Purpose on daily basis.

Qualifications

Academic Education & Professional Certifications

• Bachelor Degree in Information Technology or similar field

Operational & Managerial Experience

• 0 - 1 years of experience in IT Support role