IT Support Engineer — Windows, Networking & On‑Site Support

GALADARI BROTHERS CO. L.L.C; United Arab Emirates; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading IT services provider in the UAE is seeking an IT Support professional to provide first and second-level support for system, hardware, and software issues. The candidate should have 2-5 years of relevant experience and a Bachelor’s degree in IT or a related field. Responsibilities include managing user accounts, troubleshooting hardware, and supporting Windows operating systems. Familiarity with networking fundamentals and relevant certifications is preferred. This role may require on-site and after-hours support.

Qualifications

• 2–5 years of relevant experience in an IT Support role.
• UAE / GCC experience is preferred.
• Willingness to provide on‑site and after‑hours support when required.

Responsibilities

• Provide first and second-level IT support for various issues.
• Install and maintain desktops, laptops, and peripherals.
• Support Windows operating systems and business systems.
• Manage user accounts and permissions.
• Monitor and maintain network configurations.
• Coordinate with IT vendors for support and maintenance.

Skills

Knowledge of Windows OS

Networking fundamentals (TCP/IP, DNS, DHCP)

Hardware and software troubleshooting

Active Directory and VPN familiarity

Strong communication and documentation skills

Customer service mindset

Education

Bachelor’s Degree or Diploma in IT or related discipline

Tools

CompTIA A+

Network+

Microsoft certifications

Job description

A leading IT services provider in the UAE is seeking an IT Support professional to provide first and second-level support for system, hardware, and software issues. The candidate should have 2-5 years of relevant experience and a Bachelor’s degree in IT or a related field. Responsibilities include managing user accounts, troubleshooting hardware, and supporting Windows operating systems. Familiarity with networking fundamentals and relevant certifications is preferred. This role may require on-site and after-hours support.