IT Onsite Support Team Lead

Dicetek LLC; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading IT company is seeking a qualified candidate with 5-8 years of relevant IT experience, including at least 2 years in a leadership role. The ideal candidate will possess a Bachelor's degree in a related field, proficiency in both Arabic and English, and strong troubleshooting skills. Candidate should be customer service oriented, have team management skills, and be able to work under pressure. Additional certifications like CCNA or PMP are considered a plus.

Skills

Ability to work with minimal supervision

Proficiency in Arabic and English

Team player with good interpersonal skills

Strong client-facing and communication skills

Advanced troubleshooting and multi-tasking skills

Customer service oriented

Ability to work under pressure

Team management skills

Dynamic, energetic, motivated, positive outlook

Education

Bachelor’s degree in Electronics, Computer, Telecom Engineering, IT, Computer Science or a relevant field

CCNA

Google Administrator

Master’s degree in a related field or MBA

PMP, PRINCE2, ITILv3 certificates

Job description

Educational Qualification

• Bachelor’s degree in Electronics, computer, telecom engineering IT, Computer Science or a relevant field
• CCNA (is a plus)
• Google Administrator
• Master’s degree in a related field or MBA is a plus
• PMP, PRINCE2, ITILv3 certificates is a plus

Experience

• 5-8 years in field and relevant related IT functional areas; A technical associate/undergraduate degree or equivalent relevant experience preferred
• Minimum of 2 years of previous experience in a leadership or management role, preferably in the IT, telecom or Education sector.

Essential Skills

• Ability to work with minimal supervision
• Proficiency in Arabic and English
• Team player with good interpersonal skills
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service oriented
• Ability to work under pressure.
• Team management skills.
• Demonstrated interpersonal skills including communication, mentoring, coaching, and the ability to interact with colleagues at all levels
• Application software and operating systems
• Overall understanding of Networking including Switches, Servers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP.
• Dynamic, energetic, motivated, positive outlook Skilled in a computerized work environment utilizing Microsoft Office, specifically Word and Excel.