IT Managed Services Presales Manager

Ghobash Group; Dubai; On-site; AED 250,000 - 350,000; Full time

Job summary

A leading IT solutions provider in Dubai is seeking an IT Managed Services PreSales Manager to design and position tailored IT solutions. The ideal candidate will bridge technical and business strategies to support sales efforts. Key qualifications include 8+ years in IT service delivery, strong understanding of cloud computing and IT service management, along with a relevant degree. This full-time role does not allow for remote work, ensuring close collaboration with internal teams and clients.

Qualifications

• 8 years in IT service delivery with 5 years in a presales managerial role.
• Preferred certifications: AWS/Azure/GCP Solution Architect, ITIL v4 Foundation, CISSP/CISM, TOGAF.
• 10 years in IT service delivery with 5 years in a managerial role.

Responsibilities

• Support sales teams in developing proposals for IT managed services.
• Conduct technical discussions and solution demonstrations.
• Research industry trends and competitor offerings.

Skills

Cloud computing (AWS, Azure, GCP)

Cybersecurity

IT service management (ITSM)

DevOps & Automation (CI/CD, Kubernetes, Ansible, Terraform)

Financial Modeling & Pricing

Education

Bachelor's or Master's degree in IT, Computer Science, Business or related field

Master's degree in IT

Tools

ServiceNow

BMC Remedy

ISO 27001

GDPR

NIST

Job description

The IT Managed Services PreSales Manager is responsible for supporting sales efforts by designing proposing and positioning IT managed services solutions tailored to customer requirements. This role bridges technical expertise and business strategy working closely with sales teams solution architects and service delivery teams to develop compelling proposals conduct proofofconcepts (POCs) and ensure that solutions align with client business ideal candidate should have a strong understanding of cloud computing (AWS Azure GCP) cybersecurity IT service management (ITSM) and digital transformation and be able to communicate the value of managed services to both technical and business stakeholders.

Job Description

1. PreSales Solution Development
Assess Client Requirements Engage with potential customers to analyze business needs IT challenges and transformation goals.
Develop Tailored Managed Services Solutions Design service models covering:

• Cloud & Infrastructure Management (AWS Azure GCP hybrid IT)
• Managed Security Services (SOC SIEM threat detection IAM)
• IT Service Management (ITSM) (Service Desk ITILbased processes automation)
• DevOps & Automation (CI/CD pipelines Kubernetes Ansible Terraform)
  Create Technical Proposals & RFP/RFI Responses Prepare solution documents technical designs and pricing models.
  Define Service Level Agreements (SLAs) & Operational Frameworks Ensure clear definition of service commitments KPIs and operational workflows.

Sales Enablement & Client Engagement

Support Sales & Business Development Teams Assist in client meetings technical discussions and deal structuring.
Conduct Solution Demonstrations & ProofofConcepts (POCs) Showcase managed services capabilities through live demos.
Develop Business Cases & ROI Justifications Present costbenefit analyses and valuedriven outcomes to decisionmakers.
Engage with CLevel & IT Executives Build strong relationships with CTOs CIOs and IT leaders to position managed services as strategic enablers.

Competitive Analysis & Market Positioning

Research Industry Trends & Competitor Offerings Stay updated on emerging technologies automation AIdriven IT operations and security innovations.
Develop Differentiated Service Offerings Identify gaps in competitor solutions and highlight unique value propositions.
Engage with Technology Vendors & Partners Collaborate with Microsoft AWS Cisco Palo Alto VMware and other strategic partners.

Collaboration with Internal Teams

Work with Solution Architects & Service Delivery Teams Ensure proposed solutions are feasible scalable and costeffective.
Enhance Proposal & Documentation Processes Create standardized proposal templates pricing models and presentations.
Support in Marketing & Thought Leadership Provide input for whitepapers case studies and webinars to position managed services offerings.

Governance Risk & Compliance (GRC) in PreSales

Ensure Compliance with IT Governance & Security Standards Align solutions with ISO 27001 GDPR NIST ITIL and local regulations.
Assess Vendor & ThirdParty Risks Evaluate cloud service provider security policies and integrations.
Define Risk Mitigation Strategies Ensure business continuity and disaster recovery solutions are incorporated into proposals.

Qualifications

Minimum Qualifications

Bachelors or Masters degree in IT Computer Science Business or a related field.

8 years in IT service delivery with 5 years in a presales managerial role
Preferred certifications:

• AWS / Azure / GCP Solution Architect
• ITIL v4 Foundation / ITSM Practitioner
• CISSP / CISM (for securityfocused presales)
• TOGAF (for enterprise architecture solutions)

Technical & Business Expertise

Cloud & Infrastructure AWS Azure GCP hybrid cloud onprem migrations.
IT Service Management (ITSM) ITILbased processes ServiceNow BMC Remedy.
Cybersecurity & Compliance Managed security SOC SIEM NIST ISO 27001.
Automation & DevOps CI/CD pipelines Kubernetes Terraform.
Financial Modeling & Pricing Managed services pricing (peruser perdevice tiered subscription).

Desired Qualifications

Masters degree in IT

10 years in IT service delivery with 5 years in a managerial role

Remote Work

No

Employment Type

Fulltime