IT Helpdesk Support

Al Sahraa Recruitment Services; Abu Dhabi; On-site; AED 80,000 - 120,000; Full time

Job summary

A prominent recruitment agency in Abu Dhabi is seeking an experienced IT Support professional to join their team on a full-time basis. The successful candidate will provide on-site technical support for hardware, software, and network issues, and maintain project site IT infrastructure. A Bachelor's degree in Computer Science or a related field is required, along with 2-3 years of experience. Strong problem-solving skills and the ability to work in a fast-paced environment are essential for this role.

Qualifications

• Minimum of 2-3 years of experience in a similar role.
• Strong knowledge of computer hardware, software, and networking.
• Ability to work independently and in a team environment.

Responsibilities

• Provide on-site technical support and troubleshooting for hardware and software issues.
• Monitor and maintain project site network infrastructure.
• Train project site staff on basic IT skills.

Skills

Technical support

Communication

Problem-solving

Teamwork

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

Windows

Linux

Project management software

Job description

We are seeking an experienced IT Support professional to join our team on a full-time basis. The successful candidate will be responsible for providing technical support and assistance to our project site team. This is a hands‑on role that requires strong technical skills, excellent communication, and the ability to work in a fast-paced environment.

Key Responsibilities:

• - Provide on‑site technical support and troubleshooting for hardware, software, and network issues.
• - Install, configure, and maintain computer systems, printers, and other IT equipment.
• - Monitor and maintain project site network infrastructure, including routers, switches, and firewalls.
• - Assist in the setup and maintenance of project site servers and databases.
• - Collaborate with the IT team to implement and maintain security protocols and procedures.
• - Train project site staff on basic IT skills and best practices.
• - Keep accurate records of IT equipment and software inventory.
• - Communicate with vendors and service providers to troubleshoot and resolve issues.
• - Stay up-to-date with the latest technology trends and make recommendations for improvements.

Qualifications:

• - Bachelor's degree in Computer Science, Information Technology, or related field.
• - Minimum of 2-3 years of experience in a similar role.
• - Strong knowledge of computer hardware, software, and networking.
• - Experience with Windows and Linux operating systems.
• - Familiarity with project management software and tools.
• - Excellent problem‑solving and communication skills.
• - Ability to work independently and in a team environment.
• - Good time management and organizational skills.