IT Field Support

Dicetek LLC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading IT support company in Dubai is seeking an IT Support Specialist to provide on-site and remote assistance. Responsibilities include resolving software and hardware issues, coordinating network access, and maintaining IT equipment inventory. Candidates should have 3 to 4 years of experience in IT support roles and possess a UAE driving license with a car for site office support. This role offers an opportunity to contribute to IT operational functions while ensuring the security of systems.

Qualifications

• 3 to 4 years experience in IT support roles.
• UAE Driving License with a car required.

Responsibilities

• Resolve software and hardware issues via on-site support.
• Liaise with Network engineers for network access.
• Coordinate with suppliers to resolve IT issues.
• Assist in implementing IT business applications.
• Maintain accurate inventory of IT equipment.
• Ensure security and privacy of networks.

Skills

On-site support

Remote assistance

Network coordination

IT business applications

Report preparation

Problem resolution

Inventory management

Preventive maintenance

IT operational oversight

Business requirement analysis

Job description

• Proactively resolve software and hardware problems, through on-site support /remote assistance by liaising with central IT support helpdesk within a limited timeframe to ensure client satisfaction.
• Liaise with Network engineers to provide suitable network access and any changes in the existing network due to business requirements as per set procedures.
• Co-ordinate with suppliers and vendors to resolve issues as per agreed SLA’s.
• Assist the team with the implementation of IT business applications across DHRE and provide relevant information for flawless execution during the implementation phase (as and when required).
• Collect and gather business information for IT requirements and prepare primary reports for the team.
• Contribute to the development of knowledge databases to facilitate the collection and storage of common issues and problems faced by users and their responses for providing a clear picture of the critical issues and recommend solutions for the same.
• Maintain accurate and monthly inventory of all company IT equipment and prepare inventory status reports.
• Handle preventive repair & maintenance of all IT equipment of DHRE to avoid any breakdown of equipment for the smooth running of the business.
• Provide oversight and guidance to the team to resolve ongoing IT operational issues.
• Overseeing and reconciliation of email account licenses.
• Gather, analyze, and process business requirements of IT Infrastructure to set up new site offices, existing setup changes, and cancellation of services which includes site survey, Bill of Quantity (BoQ) of IT items, Service Request forms with business approval, internet package, internal cabling, laptops, printers, telephones, emails, mobile SIM cards etc.
• Ensure the security and privacy of networks and computer systems.

Experience

Vacancy 1 -3 to 4 yrs experience

Other Requirement

(eg:- UAE Driving License)

Driver license with car is required since we have to support our site offices.