IT Coordinator

AccorHotel; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Sharjah is looking for an experienced IT Coordinator to manage hotel IT systems, provide technical support, and implement IT policies. The ideal candidate will have a background in IT support, particularly within hospitality, with strong skills in Windows OS and networking protocols. Additional experience with hotel management systems is a plus. This role demands strong communication skills and the ability to work under pressure, ensuring efficient operations in a dynamic environment.

Qualifications

• Proven experience as an IT Coordinator or in a similar role.
• Minimum 2 years experience in IT support roles within hospitality.
• Familiarity with LAN/WAN infrastructure and server hardware.

Responsibilities

• Manage hotel IT systems including networks, servers and user hardware.
• Provide technical support and troubleshooting to hotel team across departments and guests.
• Implement IT policies, access controls and data protection measures.

Skills

IT support

Windows OS

Networking protocols

Cybersecurity basics

Communication skills

Problem-solving

Education

Diploma or Bachelor’s degree in Information Technology or Computer Science

Tools

Office 365

Hotel PMS systems

POS platforms

Opera

Job description

• Manage hotel IT systems including networks, servers and user hardware
• Install, configure and update software and operating systems on property devices.
• Provide technical support and troubleshooting to hotel team across departments and guests.
• Monitor systems for performance vulnerabilities and security risks like PCI DSS compliance.
• Implement IT policies, access controls and data protection measures
• Coordinate IT asset procurement, maintenance schedules and inventory management
• Collaborate with corporate teams and vendors for hotel-wide or brand-wide technology upgrades
• Plan and lead local IT projects such as system migrations, Wi‑Fi expansions and server upgrades
• Maintain documentation for system configuration, change logs and licensing
• Ensure timely resolution of helpdesk tickets and user requests

Qualifications

• Proven experience as an IT Coordinator or in a similar role
• A Diploma or Bachelor’s degree in Information Technology or Computer Science
• Minimum 2 years experience in IT support roles within hospitality
• Strong understanding of Windows OS, Office 365, networking protocols and cybersecurity basics
• Experience with hotel PMS systems, POS platforms or Opera is a plus
• Familiarity with LAN/WAN infrastructure and server hardware
• Strong communication skills and ability to support non-technical users
• Self‑driven, organized and responsive under pressure

Fluency in English required; additional languages are a plus

Remote Work

No

Employment Type

Full-time