IT Coordinator

Hilton; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company in Dubai is seeking an IT Coordinator to ensure smooth operation of technology systems at the hotel. This role involves providing technical support, coordinating IT installations, and monitoring system performance to enhance guest experiences. Ideal candidates should have prior IT experience, familiarity with Microsoft systems, and knowledge of hotel applications like Fidelio and Micros. Organizational and interpersonal skills are essential. A rewarding opportunity in a dynamic hospitality environment awaits you.

Qualifications

• Previous IT experience preferably in the hotel leisure and/or service sector.
• Experience of all Microsoft systems.
• Experience of hotel applications such as Fidelio and Micros preferred.
• Excellent organizational and interpersonal skills.
• Current technical skills and knowledge of technology.

Responsibilities

• Providing timely technical support and solutions for hardware software and network-related issues.
• Coordinating installation and maintenance of IT systems.
• Monitoring system performance and implementing preventive measures.
• Managing user accounts and data security protocols.
• Liaising with vendors for IT services and equipment.
• Supporting technology requirements for meetings and events.
• Maintaining documentation of IT assets and configurations.

Skills

IT experience

Microsoft systems

Hotel applications (Fidelio, Micros)

Organizational skills

Interpersonal skills

Current technical skills

Job description

EOE/AA/Disabled/Veterans

As the IT Coordinator at Conrad Dubai you will play a vital role in ensuring the smooth operation and excellence of all technology systems within the hotel. This position is more than just technical support it is about delivering an elevated digital experience that complements our luxury hospitality standards. You will oversee the daily maintenance troubleshooting and optimization of our business systems office applications computer networks and telephony infrastructure ensuring that every interaction whether between team members or with our guests is seamless and efficient.

What will I be doing

In this role you will be entrusted with maintaining the highest quality of IT service across all areas of the property. You will collaborate closely with hotel teams to understand their technology needs respond promptly to issues and ensure systems are running at peak performance. From safeguarding network security and managing hardware assets to ensuring smooth integration of new systems your work will directly contribute to the refined guest experience Conrad Dubai is known for.

• Providing timely technical support and solutions for hardware software and network-related issues ensuring minimal downtime for both team members and guests.
• Coordinating the installation configuration and maintenance of IT systems in line with Hilton IT standards.
• Monitoring system performance proactively identifying potential issues and implementing preventive measures.
• Managing user accounts access rights and data security protocols to protect sensitive information.
• Liaising with external vendors and service providers to ensure quality and timely delivery of IT services and equipment.
• Supporting technology requirements for meetings conferences and events to deliver flawless execution.
• Maintaining accurate documentation of IT assets systems configurations and support logs.

What are we looking for

IT Coordinators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Previous IT experience preferably in the hotel leisure and/or service sector
• Experience of all Microsoft systems
• Experience of hotel applications such as Fidelio and Micros preferred
• Excellent organizational and interpersonal skills
• Current technical skills and knowledge of technology

What will it be like to work for Conrad Hotels & Resorts

Conrad Hotels & Resorts combines contemporary design sophisticated amenities and personalized service. Conrads guest service is instinctive discreet and enhanced by innovation to provide exceptional travel experiences all over the world. And our amazing Team Members are at the heart of it all!

Required Experience:

IC