IT Asset and Patch Management Engineer

Intertec Softwares; Abu Dhabi; On-site; AED 120,000 - 160,000; Full time

Job summary

A technology solutions provider is seeking a professional responsible for managing the lifecycle of IT assets. This includes conducting audits, maintaining an asset database, and ensuring compliance with internal and external regulations. Ideal candidates will have ITIL certification and experience with ticketing systems, as well as strong communication skills to provide technical guidance. The role emphasizes collaboration within the IT team while overseeing vendor relationships and patch management to optimize asset utilization.

Qualifications

• Strong understanding of asset management principles.
• Proficiency in documenting and tracking IT assets.
• Ability to develop and implement asset management policies.

Responsibilities

• Conduct regular audits for IT asset tracking.
• Maintain an updated asset database.
• Coordinate deployment of new IT equipment.
• Manage retirement of obsolete IT assets.
• Ensure compliance with regulations.

Skills

ITIL certification (Foundation level or higher)

Experience with ticketing systems

Familiarity with cloud platforms

Experience with Active Directory, Exchange, and Office 365

Ability to explain technical concepts to non-technical users

Effective listening skills

Patience and empathy

Team collaboration

Job description

Job Purpose

Responsible for managing the lifecycle of IT assets within an organization. This includes tracking, inventorying, deploying, and retiring IT equipment to ensure optimal utilization and compliance with organizational policies.

Certifications

Mandatory knowledge of Microsoft products and ITIL Processes

Responsibilities

• Conduct regular audits to accurately track and document all IT assets.
• Maintain a comprehensive asset database including hardware, software, and peripherals.
• Update asset information as needed such as changes in ownership or status.
• Coordinate the deployment of new IT equipment ensuring proper configuration and setup.
• Provide technical guidance to users on the use of new assets.
• Manage the retirement process for obsolete or end-of-life IT assets.
• Ensure proper disposal of assets in accordance with environmental regulations and data security policies.
• Develop and implement a workstation patch management strategy.
• Coordinate the deployment of critical patches and updates.
• Test patches in a controlled environment before deployment to minimize risks.
• Monitor patch deployment status and address any issues.
• Develop and implement asset management policies and procedures.
• Ensure compliance with internal and external regulations related to asset management.
• Manage relationships with vendors for hardware and software purchases.
• Co‑ordinate/follow‑up with supplier and ensure timely delivery of assets.
• Generate regular reports on asset utilization, compliance, and costs.
• Assist with internal and external audits related to IT assets.

Technical Skills / Competencies

• ITIL certification (Foundation level or higher).
• Experience with ticketing systems (e.g. ServiceNow HPSM Manage Engine Ivanti).
• Familiarity with cloud platforms (e.g. AWS Azure Google Cloud).
• Experience with Active Directory, Exchange, and Office 365.

Soft Skills

• Ability to explain technical concepts in a clear and understandable manner to non‑technical users.
• Effective listening skills to accurately understand user problems and concerns.
• Patience and empathy to deal with frustrated or anxious users.
• Ability to build rapport and trust with end‑users.
• Ability to work effectively as part of a team collaborating with other IT professionals.
• Willingness to share knowledge and assist colleagues.