IT Admin

Hermès; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury goods company in Dubai is seeking an IT Administrator to manage administrative tasks within the IT department. This role involves overseeing procurement, vendor management, and providing basic user support, including troubleshooting. You will coordinate maintenance of IT equipment, manage relationships with vendors, and maintain up-to-date documentation. The position requires proficiency in asset management and a proactive approach to IT issues.

Qualifications

• Experience in managing IT vendor relationships.
• Ability to perform basic troubleshooting and user support.
• Knowledge of IT asset management procedures.

Responsibilities

• Oversee procurement of IT hardware and software.
• Manage vendor relationships and contract renewals.
• Maintain inventory of IT assets and documentation.
• Assist with user account management and troubleshooting.
• Coordinate maintenance and repair of IT equipment.

Skills

Vendor management

Basic user support

Asset procurement

Technical troubleshooting

Job description

The primary mission of the IT Administrator it to oversee and manage administrative tasks within the IT Department. This role is responsible for all asset procurement, vendor and supplier management, basic user support (including password resets and other basic troubleshooting) and assigning IT Helpdesk tickets to the local IT team.

The position is also responsible for the day-to-day delivery of business activities.

This position will report directly to the Local IT Manager and will closely work with other team members.

RESPONSIBILITIES

Coordinateprocurement of IT hardware, software, and services, includingsourcing, creatingpurchaserequests, and following up on orders and deliveries.

Manage relationshipswith IT vendors and suppliers, includingcontract management, renewals, and resolving service or delivery issues.

Maintaininventory of IT assets, update records for equipmentissuance, returns, and disposals.

Perform basic troubleshooting for end-users, such as printer and connectivity issues, and provide first-leveltechnical support.

Handle user account management, includingpasswordresets and basic access control.

Maintain up-to-date documentation of IT procedures, asset registers, procurement records, and support requests.

Assist with the onboarding and offboarding process of employeeswith respect to IT assets and access.

Schedule and coordinate maintenance, servicing, or repairs of IT equipmentwithvendors as required.

Help the IT team in planning and executingsmallprojects and upgrades.

Ensure compliance with IT policies and company standards in all IT-related administrative activities.

Provideregular reports on procurementstatus, vendor performance, and asset inventory to IT management.