IPTV Field Engineer — Guest Tech & Global Travel

MCOMS; United Arab Emirates; Hybrid; AED 80,000 - 120,000; Full time

Job summary

A leading technology provider in the United Arab Emirates is seeking an IPTV Services Installation and Support Engineer to deliver and support integrated technology solutions. Responsibilities include hands-on installation, advanced technical support, and managing customer interactions across hospitality and healthcare environments. The successful candidate will have a solid technical background, experience in IP network technologies, and the ability to travel internationally for projects. This role emphasizes strong customer care and problem-solving skills.

Qualifications

• Proven working experience in a network vendor or partner (minimum 3 years).
• Excellent English language skills (verbal and written).
• Ability to travel in MEA and APAC regions up to 35% per year.

Responsibilities

• Implement installation, configuration, and integration of guest-facing technologies.
• Deliver 2nd and 3rd level technical support services for customers.
• Manage customer complaints and requests, providing resolution reports.

Skills

IP Network infrastructure

Technical support

Customer care

Networking skills

Troubleshooting

Analytical skills

Education

BSc Degree or Diploma in Engineering, Computer Science or equivalent

Certification in networking from Cisco (CCNA or CCNP)

Tools

Cisco

Aruba

Ubiquity

Job description

A leading technology provider in the United Arab Emirates is seeking an IPTV Services Installation and Support Engineer to deliver and support integrated technology solutions. Responsibilities include hands-on installation, advanced technical support, and managing customer interactions across hospitality and healthcare environments. The successful candidate will have a solid technical background, experience in IP network technologies, and the ability to travel internationally for projects. This role emphasizes strong customer care and problem-solving skills.