IP Telephony Network Engineer - Voice & UC

Intertec Softwares; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading tech firm in Abu Dhabi is seeking an experienced Technical Support Engineer specializing in Network IP Telephony. The ideal candidate will have at least 6 years of experience and must be proficient in managing Cisco solutions including Call Manager and Unity Connection. Responsibilities include designing IP telephony solutions, troubleshooting issues, and ensuring high availability of the telephony environment. Strong communication and problem-solving skills are essential for success in this role.

Qualifications

• 6 years of experience in IP telephony support.
• Strong understanding of IP telephony protocols like SIP, H.323, and RTP.
• Proven experience with Cisco Call Manager and VoIP network design.

Responsibilities

• Ensure high availability of the Network & IP Telephony environment.
• Design and implement IP telephony solutions.
• Troubleshoot and resolve IP telephony issues.

Skills

Problem-solving

Communication skills

Collaboration skills

Analytical skills

Tools

Cisco Call Manager

Cisco Unity Connection

Cisco IP phones

Cisco Jabber

UCCX

Huawei devices

Job description

A leading tech firm in Abu Dhabi is seeking an experienced Technical Support Engineer specializing in Network IP Telephony. The ideal candidate will have at least 6 years of experience and must be proficient in managing Cisco solutions including Call Manager and Unity Connection. Responsibilities include designing IP telephony solutions, troubleshooting issues, and ensuring high availability of the telephony environment. Strong communication and problem-solving skills are essential for success in this role.