International Solutions Engineer

Crunchtime; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

An innovative software company in Dubai is seeking a Solutions Engineer II to support the GCC sales team. This role involves aligning the company's solutions to meet customer needs, delivering tailored demos, and collaborating across teams. Candidates should have at least 3 years of experience in a similar role, exceptional communication skills, and fluency in Arabic and English. This position offers various benefits, including paid parental leave and flexible PTO.

Benefits

Flexbile PTO

Paid parental leave

Public holidays

Private medical insurance

Dental and vision benefits

Qualifications

• 3+ years of professional experience in pre-sales as a solution or sales engineer.
• Exceptional communication skills for presentations and discussions.
• Motivated and positive attitude with a track record of sales success.

Responsibilities

• Support GCC sales team by aligning solutions to customer needs.
• Prepare technical presentations and demonstrations for customers.
• Collaborate with cross-functional teams to address customer challenges.

Skills

Verbal communication

Presentation skills

Technical knowledge

Leadership skills

Sales methodologies

Account management

Fluent in Arabic

Fluent in English

Education

Bachelor's Degree

Job description

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtimes software is used today in over 150000 locations across 100 countries by the worlds top restaurant and foodservice operators. Customers including Chipotle Culvers Dominos Dunkin Five Guys and P.F. Changs rely on our top-ranked platform which now includes Zenput to manage inventory staff scheduling learning and development food safety operational tasks and audits.

About the role:

As a Solutions Engineer II you will play a critical role in the success of our organization by supporting our Gulf Cooperation Council (GCC) sales team with aligning Crunchtimes solutions to meet the business needs of our customers. You will be responsible for the technical evaluation of our solution including deep discovery to understand each customers goals challenges and business pain collaborating with sales and leadership on strategy and presentations and developing creative story-based product demos that are tailored to each customer and focused on the value that our solution brings to the customer. The Solutions Engineer II is an individual who is self-motivated enjoys working in a team-selling environment and is eager to make a positive impact.

What you’ll do as a Solution Engineer:

Partner with Account Executives to understand customers needs and requirements and develop a strategy to position Crunchtimes solutions to meet those needs

• Prepare and deliver technical presentations tailored to the business needs and goals of existing and prospective customers
• Provide a deep level of product knowledge and skillfully answer technical and functional product questions as part of the sales cycle
• Deliver tailored solution demonstrations geared towards the prospects current pain and future state value
• Lead technical discussions around enterprise architecture including integration strategies
• Work closely and collaborate with cross-functional teams including sales product management marketing and customer success
• Prepare and communicate responses to RFPs
• Support Marketing events including webinars conferences and trade shows

What we’re looking for:

• Previous experience in pre-sales as a solution or sales engineer
• Exceptional verbal and written communication skills including the ability to build and deliver compelling presentations including written oral and presentation
• Strong leadership skills leveraged to own and lead all technical aspects of the sales process.
• Experience working within sales methodologies
• Ability to simultaneously manage multiple accounts and opportunities
• Motivated positive professional and enthusiastic attitude
• Track record of successful sales performance
• Minimum of 3 years of professional experience
• Travel as necessary including international
• Native level language fluency in both Arabic and English
• Bachelors Degree

Nice to haves:

• Previous experience supporting cloud sales in the hospitality industry
• Experience with Inventory Management ERP LMS and/or operations execution solutions
• Experience with the Demo2Win or other solutions engineering methodologies
• Technical skills including basic programming in web-based technologies

What you’ll get:

• All statutory UAE employee benefits provided via Ripplings EOR
• Flexible PTO
• 10 weeks of paid parental leave
• Paid UAE public holidays plus additional company-wide holidays
• Private medical insurance
• Dental and vision benefits

Equal Employment Opportunity Statement

At Crunchtime we are an equal opportunity employer. We do not discriminate on the basis of race color religion sex sexual orientation gender identity or expression national origin age disability veteran status or any other characteristic.

We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company we believe that our diverse employee population enriches our work environment.

Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you dont meet all the qualifications because we believe unique experiences and perspectives make us a stronger team.

Required Experience: Intern