Inquiries Specialist

Nathan & Nathan; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A real estate company in Dubai is seeking an Inquiries Specialist to manage customer queries regarding properties. Responsibilities include responding to inquiries via phone, email, and social media, providing accurate property information, and coordinating with sales agents for viewings. The ideal candidate should possess strong communication skills and attention to detail to ensure high customer satisfaction. This role offers a chance to be part of a dynamic team in a fast-paced environment.

Qualifications

• Ability to handle customer inquiries via multiple channels.
• Proficient in providing accurate property information.
• Experience coordinating with sales teams and maintaining records.

Responsibilities

• Respond to customer inquiries through various platforms.
• Provide detailed information on properties and services.
• Track and report daily inquiries for management.

Skills

Strong communication skills

Attention to detail

Customer service

Tools

CRM systems

Job description

About the job Inquiries Specialist

Position: Inquiries Specialist

Industry: Real Estate

Role Overview

The Inquiries Specialist will be responsible for handling all incoming customer queries related to properties, ensuring timely responses, accurate information, and exceptional customer service. The role requires strong communication skills, attention to detail, and the ability to coordinate with internal teams.

Key Responsibilities

• Handle and respond to customer inquiries via phone, email, WhatsApp, and online platforms.
• Provide accurate information on available properties, pricing, availability, and project details.
• Follow up with leads promptly and maintain detailed records in CRM systems.
• Coordinate with sales agents to schedule property viewings and share customer requirements.
• Maintain professional and timely communication with potential buyers and tenants.
• Ensure customer satisfaction by resolving queries and providing excellent service.
• Track daily inquiries and prepare reports for management review.
• Stay updated on property listings, market trends, and company inventory.
• Work closely with marketing and sales teams to streamline inquiry handling.