Incident Manager, IT Ops — Global Travel Perks

Emirates Airlines - Other locations; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global airline company based in Dubai is seeking an Incident Manager to lead the Technical Operations Centre. You will ensure that incident and operational management processes are effectively followed, train staff, and maintain high service standards. The ideal candidate will have a degree in IT and over 5 years of experience in IT operations, plus relevant certifications. This role offers an attractive tax-free salary and unique travel benefits, set within a fast-paced cosmopolitan environment.

Benefits

Tax-free salary

Travel benefits including flight and hotel discounts

Qualifications

• 5+ years of experience within an IT Operations environment.
• Strong expertise in Incident Management and end-user device operations.

Responsibilities

• Manage the Technical Operations Centre operationally and administratively.
• Ensure all services are provided within agreed Service Level Objectives.
• Manage recruitment and training for TOC staff.
• Implement support for new IT products and systems.

Skills

Incident Management

End user Device operations

Problem Management

Root cause analysis

IT operations management

Service delivery

Leadership skills

Knowledge of IT infrastructure

Education

Degree in Information Technology

Tools

ITIL

CCNA

MCSE

Job description

A global airline company based in Dubai is seeking an Incident Manager to lead the Technical Operations Centre. You will ensure that incident and operational management processes are effectively followed, train staff, and maintain high service standards. The ideal candidate will have a degree in IT and over 5 years of experience in IT operations, plus relevant certifications. This role offers an attractive tax-free salary and unique travel benefits, set within a fast-paced cosmopolitan environment.