In-Store Customer Experience Lead - Fashion Retail

Alshaya Trade; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail company in the United Arab Emirates is seeking a Customer Experience Manager. This role involves leading the store team to provide outstanding customer service while ensuring compliance with legal and company standards. Candidates should have over 5 years of customer service experience, with at least 2 years in a managerial position. Excellent communication skills in Arabic and English, along with a passion for fashion retail, are preferred. Join us to drive customer satisfaction and success in a dynamic environment.

Qualifications

• 5+ years of experience in customer service, at least 2 in a managerial position.
• Experience in managing people in fast-paced environments.
• Fluent in Arabic and English.

Responsibilities

• Lead and develop a high-performing team to deliver exceptional customer service.
• Collaborate with the Store Manager to achieve sales and profit goals.
• Investigate and resolve complex customer concerns promptly.

Skills

Customer service orientation

Excellent communication skills

Leadership and team development

Ability to resolve complex issues

Detail-oriented

Quantitative/qualitative analysis

Proactive and independent attitude

Organizational skills

Knowledge of fashion trends

Job description

A leading retail company in the United Arab Emirates is seeking a Customer Experience Manager. This role involves leading the store team to provide outstanding customer service while ensuring compliance with legal and company standards. Candidates should have over 5 years of customer service experience, with at least 2 years in a managerial position. Excellent communication skills in Arabic and English, along with a passion for fashion retail, are preferred. Join us to drive customer satisfaction and success in a dynamic environment.