Hybrid IT Support Analyst - Dubai & UAE Travel

Marsh & McLennan; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A leading global consulting firm is seeking an IT Support Analyst in Dubai to provide technical support and ensure seamless service delivery across multiple offices. This hybrid role requires strong IT support experience, excellent communication skills in English, and a valid UAE driving license. The ideal candidate will assist with hardware and software support, collaborate with IT teams, and may need to travel occasionally between offices.

Benefits

Travel expense reimbursement

Flexible work environment

Professional development

Qualifications

• Minimum 5 years of relevant IT support experience.
• Effective problem-solving and troubleshooting abilities.
• Excellent verbal and written communication skills in English.
• Valid UAE driving license and ownership of a car.

Responsibilities

• Provide technical support via multiple channels.
• Assist with setup, configuration, and troubleshooting of laptops.
• Maintain clear communication regarding support requests.
• Utilize ServiceNow to log and track support tickets.

Skills

IT support experience

ServiceNow

desktop operating systems

problem-solving

communication skills

organizational skills

Education

University degree or college diploma in technology

Tools

ticketing systems

Job description

A leading global consulting firm is seeking an IT Support Analyst in Dubai to provide technical support and ensure seamless service delivery across multiple offices. This hybrid role requires strong IT support experience, excellent communication skills in English, and a valid UAE driving license. The ideal candidate will assist with hardware and software support, collaborate with IT teams, and may need to travel occasionally between offices.