Human Resources Business Partner

KIKO MILANO; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A leading cosmetics company is seeking a highly motivated HRBP to manage HR aspects across retail operations in the Middle East. This role involves recruitment, employee relations, and performance management, requiring regional retail experience and fluency in Arabic and English. The position offers a chance to influence employee engagement and drive HR initiatives while traveling frequently across the region.

Qualifications

• 5-7 years’ experience in HR with a minimum of 3 years in a similar role.
• Manage local compliance matters including nationalization.
• Experience in recruitment and employee engagement.

Responsibilities

• Support HR operations across multiple countries.
• Manage employee relations and compliance.
• Conduct performance management and employee satisfaction initiatives.

Skills

Fluency in Arabic

Fluency in English

Regional retail experience

Analytical thinking

People management

Problem solving

Education

University graduate

Tools

HRMS Systems

Job description

KIKO Milano is a leading cosmetics company, and we are seeking a highly motivated HRBP who can manage and support our retail operation and its employees across the region on all HR aspects: Recruitments, Reporting, Employees relations, Team acquisition and development, Performance Management, Payroll, Development of HR practices and Processes.

The HRBP would also support the HR Manager to initiate, implement and administer human resources plans and projects as well as organize HR activities of the department and drive the daily operational issues.

This is a great opportunity for a highly organized and detail-oriented individual to join our dynamic and growing team.

KIKO Milano is constantly committed to a single objective: to allow everyone to treat themselves to the most innovative cosmetics with highest quality out having to sacrifice their budget.

To give all their customers the chance to experiment in all areas of make-up and treatments with top quality shades, packaging and formulas which are always on trend.

Finally, to create a beauty care concept which is able to rewrite the rules of cosmetics: quality is no longer synonymous with high prices. With KIKO, professional luxury is an exciting reality you can touch. For every budget.

Role: HRBP

Reports to: HR Manager

Location: Dubai, UAE

Geographic Scope: Kuwait, Qatar, Bahrain, Oman, Jordan

Main Responsibilities

Business Units’ Support

• Position HR function as Business Partner and cooperate with the Retail Leaders in participating in Business reviews as well as advise on HR related aspects, employee relations, motivation programs, retention programs.
• Manage relationships and fruitful cooperation with KIKO MILANO local partner, ensuring that policies are applied in boutiques.
• Assist and handle HR Projects.
• Work closely with all store employees in a consultancy role, assisting line managers and employees in personnel matters, clarifying and implementing policies and procedures, headcount planning, developing plans and identifying competencies.
• Support change and ensure the implementation of all new HR initiatives and activities.
• Generate reports for all departments/company for promotions, raises, bonuses and other uses.
• Periodic store visits in Kuwait, Qatar, Bahrain, Oman and Jordan are required.

High Potential Development

• Meet with all concerned Commercial team members and review performance appraisals and promotion history for key talents.
• Challenge and encourage employees to take action to prepare for and initiate role transitions by obtaining experiences and acquiring skills needed to make role transitions.
• Manage and assist in the organization of training seminars and nominations.
• Ensure the KPI reports have been set for all employees and guide them through the process as required.

People Management

• Manage all local compliance matters including nationalization.
• Handle Performance Management cycle.

Recruitment and Job Postings

• Work with hiring managers to define their recruitment needs and agree on timelines.
• Review applicants’ CVs and conduct needed assessments.

Employee Engagement and Employee Satisfaction Management

• Work closely with the Commercial team to improve employee engagement and encourage Business Unit heads to foster a healthy work environment.
• Analyse the results of the Employee Surveys, hold meetings with the Commercial team to identify areas requiring improvement and to devise action plans to be implemented.
• Facilitate the communication of the action plans to employees.
• Measure the impact of the action plans with the following Employee Survey.

HR Support Services - Employee Relations

• Guide employees in their on-boarding from Offer letter, visa/labour card processing, Company’s culture, Rules and Regulations and the Resources available to them, through to their probation period and subsequent confirmation of employment.
• Provide an effective employee relations service including advising and participating in disciplinary and grievance and conflict resolution when required.
• Manage Employees relations when required and ensure retention.

Skills & Competencies

• University graduate.
• Regional retail experience within the fashion or cosmetic industries is a must
• 5-7 years’ experience in HR with 3 years minimum in a similar role.
• Full-time position with frequent travel required.
• Fluency in Arabic and English is a must. French is a plus.

Achievement Drive and Initiative

• Formulates plans for achieving business objectives over a performance period.
• Monitors others and measures their progress against accountabilities, targets and milestones.
• Innovates/ introduces improvements to the way things are done.
• Removes barriers that constrain performance excellence.
• Goes beyond expectations in the assignment, task, or job description without being asked.
• Constantly takes the initiative to achieve results without waiting for input.

Analytical Thinking and Problem Solving

• Uses analytical techniques to approach a problem or an issue.
• Provides accurate, detailed and thorough analysis.
• Can see how something fits into the big picture.
• Recognizes the consequences of alternative actions.
• Acts with decisiveness and determination to solve problems quickly and effectively and improve performance.

People and Business Management

• Organizes work, sets priorities, and determines resources requirements.
• Demonstrates the ability to interpret balance sheets, income and cash flow statements…
• Performs budget analyses and conduct budgetary forecasting.
• Provides a ‘no-blame’ environment that encourages people to try out new approaches and behaviors in a supported setting.
• Actively participates in ensuring employee growth and development.
• Gives low-risk assignments to develop others until they build up their confidence and capability.
• Manages conflict and identifies ways to help involved parties work through conflict.
• Identifies the underlying interests of all parties involved in conflict or negotiation.
• Makes sound, well-informed, quick and objective decisions under tight deadlines and pressure.

Technical Expertise

• Possesses expert knowledge of advanced concepts in primary discipline, a broad knowledge of related disciplines, as well as an in-depth knowledge of relevant organizational policies and procedures.
• Applies knowledge to support the Commercial division objectives and to further the mandate of the organization.
• Keeps abreast of new developments in area of professional discipline and job knowledge and seeks to develop him/herself personally.
• Demonstrates expert knowledge of the current guidelines, HR and project management tools and manages the use of these regularly in work assignments.
• Computer applications, especially high proficiency in HRMS Systems.
• Labour and Immigration Laws.
• Development and implementation of personnel policies and processes.
• Developing reports and business correspondence.