HR Assistant, Immigration, UAE Immigration Team

Amazon; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global e-commerce leader is seeking a UAE Immigration Associate based in Dubai. In this role, you will coordinate and execute immigration services for employees and manage a high volume of cases. Responsibilities include filing applications, tracking processes, and liaising with stakeholders. Applicants should have experience in HR, customer service, and Microsoft Office. This position is critical in ensuring compliance with UAE immigration regulations and providing exceptional support throughout the immigration process.

Qualifications

• Experience in managing immigration requirements for employees.
• Ability to coordinate workload and maintain case trackers.
• Proficient communication skills to liaise with stakeholders.

Responsibilities

• Execute and file immigration cases, coordinating with specialists.
• Participate in weekly casework reviews and maintain case databases.
• Communicate updates on UAE immigration policies to stakeholders.

Skills

Experience in human resources

Customer service experience

Proficiency in Microsoft Office

Education

High school or equivalent

Job description

Amazons UAE Immigration Team is growing its bestinclass professional service to deliver exceptional immigration support to Amazon businesses employees and candidates across the MENA region. The team of project managers analysts and experienced immigration subject matter experts act as strategic partners and consultants to Amazon business leaders and partner teams. The team centrally manages immigration filings and the vendors that support Amazon and delivers projects to improve the cost quality and compliance for immigration services at Amazon.

We are seeking a UAE Immigration Associate to support the needs of our growing UAE immigration team based in Dubai. In this role you will be responsible for the coordination and execution of the UAE immigration services. The team execute a highvolume of cases managing immigration requirements for sponsored employees across different jurisdiction (mainland or freezone entities) and their family members. The team manage and coordinate the end to end applications with employees candidates stakeholders Ministry of Labor freezone and Immigration authorities.

The UAE Immigration Associate is part of the UAE immigration case working team this is a case working support role and acts as a coordinator within the case working team coordinating the workload and providing support across all daily case operations.

Key Job Responsibilities

• Filing and executing immigration cases coordinating between Immigration Specialists and PROsTyping and executing a high caseload of applications. A typical caseload would be 45 of mixed application types from new renewal cancelation and amendment of work permit and residency visas; each filing includes subapplications related to work permit entry permit medical test Emirates ID and residency visa stamping for each applicant.
• Plan and keep track of all tasks required as part of an immigration process (case)
• Participate on a weekly casework review meeting to examine the progress of all cases against standard turnaroundtimes and key metrics.
• Maintaining up to date case trackers and master employees database
• Coordinate the collection of documents and draft application materials including forms and letters for review and signature by the required stakeholders
• Support Immigration Specialists in all queries and immigration related requests
• Coordinate with colleagues for submission of applications collection of documents post approval and liaison with government officials
• Maintain excellent understanding of UAE immigration regulations and policies and communicate timely updates to colleagues applicants and business stakeholders

Qualifications

• Experience in human resources
• Experience with customer service
• Experience with Microsoft Office products and applications
• High school or equivalent
• Experience in confidential environments

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