HR Assistant AMZL UAE

Amazon; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading e-commerce company in Dubai is seeking a dedicated HR Assistant to provide essential HR support in a dynamic customer service environment. In this role, you will manage employee inquiries, oversee documentation, and participate in process improvements. The position requires strong HR and customer service experience, as well as proficiency in Microsoft Office applications. Flexibility for night shifts and working in a 24/7 environment is essential. Join us to contribute to an inclusive culture that empowers employees to excel.

Qualifications

• Must have at least 1 year of human resources experience.
• Must have 1 year of customer service experience.
• Proficient in Microsoft Office products and applications.

Responsibilities

• Provide HR support to customer service centers.
• Execute HR initiatives and internal auditing.
• Respond to employee questions and manage cases.

Skills

Human resources experience

Customer service experience

Microsoft Office proficiency

Confidential environment experience

Education

High school diploma or equivalent

Job description

At Amazon, we are working to be the most customer‑centric company on Earth. To get there we need exceptionally talented, bright, and driven people. If you’d like to help us build the place to find and buy anything online, this is your chance to make history.

Key Job Responsibilities

The HR Assistant is both a strategic and hands‑on role that provides Human Resources support to our customer service centers. The role is critical in executing our people initiatives, providing great internal customer support, and driving HR functional excellence and process improvement. Tasks vary in volume and complexity and include internal auditing as well as internal and external reporting. The assistant answers questions regarding a broad range of human resources benefits and payroll topics, manages cases, projects, and partner relationships with varying degrees of complexity, and adheres to strict confidentiality standards. Work is performed within Service Levels.

• Responds quickly and accurately to questions from employees and ensures that employee documentation is complete and accurate.
• Acts as a Subject Matter Expert for employees and escalates as appropriate.
• Provides training and guidance on policies, processes, and systems to stakeholders and team members.
• Creates and distributes standard communications.
• Audits and analyzes key findings.
• Leads process improvement initiatives and develops suggestions for improvements to maximize the value of resources.
• Performs project tasks as directed.
• All other duties and responsibilities as needed.

Amazon Operations and Distribution is a 24/7 environment and shifts may change due to business needs. This position will be required to work the night shift. Full shift flexibility, including overtime, holidays, and weekends, is needed for this role.

Qualifications

• 1 year of human resources experience.
• 1 year of customer service experience.
• 1 year of Microsoft Office products and applications experience.
• 6 months of human resources experience.
• 6 months of customer service experience.
• 6 months of Microsoft Office products and applications experience.
• High school diploma or equivalent.
• Experience in confidential environments.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the accommodations page for more information. If the country or region you are applying in isn’t listed, please contact your Recruiting Partner.