HR Assistant AMZL UAE

Amazon; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading e-commerce company is looking for an HR Assistant in Abu Dhabi to support their operations teams. This role involves responding to employee inquiries, maintaining employee documentation, and leading HR initiatives. Candidates should have prior experience in human resources and customer service, along with proficiency in Microsoft Office. Shift flexibility is essential, as this role is part of a 24/7 environment.

Qualifications

• 6 months of experience in human resources.
• 6 months of experience in customer service.
• Experience in confidential environments.

Responsibilities

• Responding quickly to employee questions.
• Providing training on policies and processes.
• Leading process improvement initiatives.

Skills

Human resources experience

Customer service experience

Microsoft Office proficiency

Education

High school diploma or equivalent

Job description

At Amazon, we are working to be the most customer-centric company on earth. To achieve this, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.

We are looking for a dynamic, organized self-starter to join our Human Resources department as an HR Assistant supporting our Operations teams.

Key job responsibilities

The HR Assistant is both a strategic and hands-on role that provides Human Resources support to our customer service centers. The role is critical in executing our people initiatives, providing excellent internal customer support, and driving HR functional excellence and process improvement. Tasks vary in volume and complexity, including internal auditing and internal/external reporting. They answer questions regarding a broad range of human resources benefits and payroll topics, manage cases, projects, and partner relationships with varying degrees of complexity, and adhere to strict confidentiality standards. Work is performed within Service Levels.

Responsibilities include but are not limited to:

• Responding quickly and accurately to employee questions, ensuring employee documentation is complete and accurate.
• Acting as a Subject Matter Expert for employees and escalating issues as appropriate.
• Providing training and guidance on policies, processes, and systems to stakeholders and team members.
• Creating and distributing standard communications.
• Auditing and analyzing key findings.
• Leading process improvement initiatives and developing suggestions to maximize resource value.
• Performing project tasks as directed.
• Performing all other duties as needed.

*Amazon Operations and Distribution is a 24/7 environment; shifts may change due to business needs. This position requires full shift flexibility, including overtime, holidays, and weekends.

Minimum qualifications:

• 6 months of human resources experience
• 6 months of customer service experience
• High school diploma or equivalent
• 6 months of experience with Microsoft Office products and applications
• Experience in confidential environments
• 1 year of human resources experience
• 1 year of customer service experience
• 1 year of experience with Microsoft Office products and applications

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