Housekeeping Supervisor

RIXOS; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand in Ras Al Khaimah is seeking a Housekeeping Supervisor to ensure the highest standards of cleanliness and guest service. The role involves supervising room attendants, conducting inspections, and coordinating with various departments. Candidates should have 2–3 years of housekeeping experience, including 1 year in a supervisory capacity, along with strong communication skills and attention to detail.

Qualifications

• 2–3 years of housekeeping experience in a luxury hotel.
• At least 1 year in a supervisory role.
• Fluency in English; knowledge of additional languages is a plus.

Responsibilities

• Supervise daily operations of guestroom floors and public areas.
• Conduct inspections of guest rooms and service areas.
• Train and support housekeeping staff.

Skills

Housekeeping procedures

Communication skills

Organizational skills

Attention to detail

Tools

Housekeeping software

Microsoft Office

Job description

Overview

The Housekeeping Supervisor is responsible for ensuring the highest standards of cleanliness, presentation, and guest service across assigned areas of the hotel. This role involves supervising Room Attendants conducting room and area inspections, and coordinating with various departments to ensure guest satisfaction and operational excellence.

Responsibilities

• Supervise daily operations of assigned guestroom floors and public areas.
• Conduct thorough inspections of guest rooms, corridors, pantries, and service areas to ensure adherence to brand standards.
• Monitor and guide Room Attendants and Housemen to maintain consistent quality and efficiency.
• Respond promptly to guest requests and ensure all preferences or special instructions are followed.
• Train, coach, and support housekeeping staff in their duties, including health, safety, and grooming standards.
• Ensure adequate stock levels of linen, amenities, and cleaning supplies are maintained.
• Report and follow up on maintenance issues or discrepancies in room status.
• Enforce proper use and care of housekeeping equipment and supplies.
• Coordinate with Front Office and Engineering for smooth room operations and maintenance follow-ups.
• Assist in planning staff schedules and daily task assignments.

Qualifications

• Minimum 2–3 years of housekeeping experience in a luxury hotel, with at least 1 year in a supervisory capacity.
• Strong knowledge of housekeeping procedures, cleaning techniques, and hygiene standards.
• Excellent communication and interpersonal skills.
• Proficient in using housekeeping software and basic Microsoft Office applications.
• High attention to detail and strong organizational skills.
• Fluency in English; additional languages are an asset.