Housekeeping Order Taker

Studio M Hotel Arabian Plaza; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent hotel in Dubai is seeking a Housekeeping Order Taker responsible for maintaining effective communication in the housekeeping office. Key duties include managing keys and documents, organizing reports, answering calls, handling Lost & Found items, and ensuring cleanliness and adherence to safety standards. The ideal candidate will contribute to the hotel's operational excellence and provide exceptional customer service.

Responsibilities

• Safeguard, record, and manage all keys and documents within the Housekeeping Office.
• Organize and file daily activity reports efficiently in the Housekeeping Office.
• Promptly answer phone calls, adhering to established telephone etiquette and standards.
• Record all incoming calls, ensuring proper dissemination and follow-up on messages.
• Manage Lost & Found matters, including receiving, recording, storing, claiming, and clearing items.
• Update and maintain housekeeping files, ensuring accuracy and completeness.
• Generate and print system reports for the room discrepancy report in the morning and afternoon; submit copies to Finance and Front Office.
• Coordinate baby-sitting services for guests and prepare attendance sheets for monthly payroll.
• Maintain the cleanliness and tidiness of the Housekeeping Office.
• Regularly clear outdated reports on a monthly basis, following hotel standards for record-keeping.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.

Job description

As a Housekeeping Order Taker, you are crucial to facilitating effective communication and coordination within the Housekeeping Office. Your key responsibilities include overseeing administrative tasks, maintaining meticulous records, delivering exceptional customer service, and contributing to the overall cleanliness and organization of the office.

Key Job Responsibilities:

• Safeguard, record, and manage all keys and documents within the Housekeeping Office.
• Organize and file daily activity reports efficiently in the Housekeeping Office.
• Promptly answer phone calls, adhering to established telephone etiquette and standards.
• Record all incoming calls, ensuring proper dissemination and follow-up on messages.
• Manage Lost & Found matters, including receiving, recording, storing, claiming, and clearing items.
• Update and maintain housekeeping files, ensuring accuracy and completeness.
• Generate and print system reports for the room discrepancy report in the morning and afternoon; submit copies to Finance and Front Office.
• Coordinate baby-sitting services for guests and prepare attendance sheets for monthly payroll.
• Maintain the cleanliness and tidiness of the Housekeeping Office.
• Regularly clear outdated reports on a monthly basis, following hotel standards for record-keeping.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.