Hotel IT Coordinator - Guest & Systems Support

Hilton; Abu Dhabi; On-site; AED 45,000 - 60,000; Full time

Job summary

A premium global hospitality company in Abu Dhabi is seeking an IT Coordinator responsible for supporting IT systems across the hotel. Key responsibilities include minimizing system outages, recording and reporting issues, and recommending improvements. The ideal candidate will have IT experience in the hotel sector, proficiency in Microsoft systems, and knowledge of applications like Fidelio and Micros. This role is essential for ensuring quality IT support for guests and staff.

Qualifications

• Previous IT experience preferably in the hotel leisure and/or service sector.
• Experience of Microsoft systems.
• Familiarity with hotel applications such as Fidelio and Micros preferred.

Responsibilities

• Provide day-to-day support for all internal hotel IT systems and users minimizing any system outages.
• Record all issues and advise the IT Manager of any that need further attention.
• Recommend system improvements to the IT Manager.
• Communicate with the hotel Business Center Team for Guest-related IT requirements.

Skills

Previous IT experience preferably in the hotel leisure and/or service sector

Experience of all Microsoft systems

Experience of hotel applications such as Fidelio and Micros preferred

Excellent organizational and interpersonal skills

Current technical skills and knowledge of technology

Job description

A premium global hospitality company in Abu Dhabi is seeking an IT Coordinator responsible for supporting IT systems across the hotel. Key responsibilities include minimizing system outages, recording and reporting issues, and recommending improvements. The ideal candidate will have IT experience in the hotel sector, proficiency in Microsoft systems, and knowledge of applications like Fidelio and Micros. This role is essential for ensuring quality IT support for guests and staff.