Hotel Guest Communications Specialist

NOVOTEL; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality establishment in Dubai is seeking a professional Telephone Operator to provide outstanding communication services to guests. You will be responsible for answering calls, processing requests, and ensuring seamless interdepartmental communication. The ideal candidate will have previous experience in a similar role, strong communication skills in English, and a warm personality. This position requires flexibility, attention to detail, and the ability to handle confidential information responsibly.

Qualifications

• Previous experience in a similar role.
• High attention to detail and accuracy in handling messages.
• Flexibility to work various shifts, including nights and weekends.

Responsibilities

• Answer all incoming calls with a warm and professional demeanor.
• Process guest requests and complaints efficiently.
• Transfer calls to appropriate departments or guest rooms.

Skills

Excellent verbal and written communication skills in English

Exceptional guest service skills

Strong multitasking abilities

Problem-solving abilities

Tools

Hotel telephone systems

Property management systems (e.g., Opera)

Job description

A hospitality establishment in Dubai is seeking a professional Telephone Operator to provide outstanding communication services to guests. You will be responsible for answering calls, processing requests, and ensuring seamless interdepartmental communication. The ideal candidate will have previous experience in a similar role, strong communication skills in English, and a warm personality. This position requires flexibility, attention to detail, and the ability to handle confidential information responsibly.