Hostess | Waldorf Astoria Dubai Palm Jumeirah

Hilton Worldwide, Inc.; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Hostess to provide high-quality guest service. The role involves greeting guests, managing reservations, and maintaining order in the restaurant area. The ideal candidate should have experience in guest service and possess a warm and attentive personality. Successful applicants will play a key role in ensuring exceptional dining experiences according to the hotel's high standards.

Qualifications

• Experience in guest service environments required.
• Should possess a warm personality and ensure smart presentation.
• Ability to handle demanding guest needs effectively.

Responsibilities

• Greet guests and escort them to their tables.
• Maintain the host/ess desk and ensure logbook completion.
• Answer telephone calls and manage reservations efficiently.

Skills

Guest service experience

Warm personality

Ability to listen and respond to guest needs

Accountable and resilient

Ability to work under pressure

Job description

Job Description - Hostess | Waldorf Astoria Dubai Palm Jumeirah (HOT0C0WI)

Job Description

Hostess | Waldorf Astoria Dubai Palm Jumeirah (HOT0C0WI)

Job Number:

Work Locations

Work Locations: Waldorf Astoria The Palm Palm Jumeirah Road Crecent East Dubai Aa01

A Hostess with Waldorf Astoria Hotels & Resorts is responsible for greeting guests and serving the needs of guests who experience the food & beverage facilities of the hotel.
What will I be doing

As a Hostess, you are responsible for greeting guests and serving the needs of guests who experience the food & beverage facilities of the hotel. A Restaurant Host/Hostess is also responsible for organizing and maintaining order within the restaurant reservations area, including the logging of bookings and enquiries. Specifically, you will be responsible for performing the following tasks to the highest standards:

Follow the phone standards as per standard operating procedures (SOP) and respond to bookings and all enquiries

Greet all guests to the correct standard and escort them to their allocated tables with menus and wine list

Present the waiter in the station according to the SOP

• Ensure that the logbook is completed after each service period

Keep tidy the host/ess desk

Answer all telephone calls to the correct standards and deal with all guest enquiries and reservations

Ensure the reservation diary is kept up to date with all guest names, telephone numbers, guest information and special requests

Allocate daily bookings to the table plan

Ensure that all the menus and memos are ready at the desk prior each service

Demonstrate knowledge of the menus and wine list and readiness to answer any enquiries from the guests

Comply with hotel licensing regulations as well as health and safety and fire regulations

Ensure an adequate supply of checks, printer rolls and neat storage of each

What are we looking for

A Hostess serving Waldorf Astoria Hotels & Resorts is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Guest service experience

• A warm personality, attentive and smartly presentable
• Ability to listen and respond to demanding guest needs
• Accountable and resilient
• Committed to delivering high levels of guest service
• Ability to work under pressure

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous international experience
• Passion for delivering exceptional levels of guest service

What will it be like to work for Waldorf Astoria Hotels & Resorts

Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalizedattention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!