Hostess - Sushi Samba - Conrad Abu Dhabi Etihad Towers

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company is seeking a Hostess for its Conrad Abu Dhabi Etihad Towers location. The Hostess will provide a warm welcome, manage guest inquiries, and ensure an excellent dining experience. The ideal candidate should possess excellent communication skills, a commitment to high customer service standards, and the ability to work well in a team. Experience in the food and beverage department is advantageous. This role offers a dynamic work environment with a focus on guest satisfaction.

Qualifications

• Good communication skills are essential for guest interaction and team collaboration.
• Commitment to delivering high levels of customer service in a hospitality environment.
• Ability to respond flexibly to different work situations and guest needs.

Responsibilities

• Manage guest queries in a friendly, timely and efficient manner.
• Ensure knowledge of menu and all products offered by the restaurant.
• Adhere to Hilton grooming standards, including uniform and hygiene practices.
• Assist callers courteously, taking messages accurately and promptly.

Skills

Good communication skills (oral and written)

Customer service commitment

Flexibility

Teamwork

Education

Degree in relevant area

Job description

Job Description

Job Number:

Hostess - Sushi Samba - Conrad Abu Dhabi Etihad Towers (HOT0C82F)

Work Locations

Conrad Abu Dhabi Etihad Towers, Etihad Towers West, Corniche Abu Dhabi, Etihad Towers West Corniche Abu Dhabi

A Hostess at Conrad Abu Dhabi Etihad Towers is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. She assists in all ways to provide the highest degree of guest satisfaction.

What will I be doing?

As a Hostess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage guest queries in a friendly, timely, and efficient manner
• Ensure knowledge of menu and all products
• Follow correct reporting procedures if faced with issues
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
• Has a good knowledge of the restaurant's sitting arrangements
• Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

A Hostess serving Conrad Abu Dhabi Etihad Towers is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Good communication skills (oral and Written)
• Committed to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Degree in relevant area
• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations
• Spanish Speaker

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!