Hostess - Premier Lounge

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality group in Dubai is seeking a friendly and professional Hostess to join their team. As the first point of contact for guests, you will create a welcoming atmosphere and ensure a positive dining experience. Responsibilities include greeting guests, monitoring satisfaction, handling reservations, and collaborating with staff. The ideal candidate will have strong communication skills, a positive attitude, and experience in hospitality. This is a full-time position with flexible hours.

Qualifications

• Previous experience in a restaurant or hospitality setting is a plus.
• Food safety certification is a plus.
• Fluency in English; additional language skills are a plus.

Responsibilities

• Greet guests warmly and seat them according to the restaurant's floor plan.
• Ensure guest satisfaction by anticipating needs and responding promptly.
• Address guest concerns and complaints ensuring satisfaction.
• Conduct regular table visits to monitor guest satisfaction.
• Handle reservations and cancellations following department standards.

Skills

Excellent communication and interpersonal skills

Strong multitasking ability

Attention to detail

Customer service skills

Ability to handle high-volume periods

Education

High school diploma or equivalent

Tools

Reservation systems

Job description

We are seeking a friendly and professional Hostess to join our team. As the first point of contact for our guests you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.

• Greet guests warmly and seat them according to the restaurant's floor plan.
• Ensure guest satisfaction by anticipating needs and responding promptly.
• Address guest concerns and complaints ensuring satisfaction.
• Conduct regular table visits to monitor guest satisfaction.
• Handle reservations and cancellations following department standards.
• Communicate any changes to reservations or cancellations to management.
• Preassign tables and ensure special requests are addressed.
• Maintain a clean and organized hostess stand and dining area.
• Ensure tables are properly set and ready for service.
• Monitor the cleanliness and working condition of equipment and supplies.
• Assist staff as needed to ensure smooth restaurant operations.
• Collaborate with restaurant staff to provide optimum service.
• Promote a cooperative and productive working climate.
• Be flexible and rotate within different F&B outlets as required.
• Assist with cashiering procedures and balance transactions.
• Participate in training and other duties as assigned by management.
• Strong communication and customer service skills.
• Ability to handle high-volume periods and anticipate guest needs.
• Detail-oriented with a focus on cleanliness and organization.
• Previous experience in a restaurant or hospitality setting is a plus.

Qualifications

• Excellent communication and interpersonal skills
• Strong multitasking ability and attention to detail
• Professional appearance and positive attitude
• Basic computer skills and familiarity with reservation systems
• Knowledge of restaurant operations and service standards
• High school diploma or equivalent
• Previous experience in hospitality or customer service preferred
• Food safety certification is a plus
• Ability to work flexible hours including evenings, weekends and holidays
• Fluency in English; additional language skills are a plus

Remote Work

No

Employment Type

Fulltime