Host/Hostess at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

IHG Hotels & Resorts; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality provider in Ras al-Khaimah is seeking a Restaurant Host/Hostess responsible for delivering exceptional guest experiences. You will manage reservations, greet guests, and assist with various administrative tasks to ensure smooth operations. Candidates should have at least two years of experience in a similar high-end environment and possess strong communication skills. The role requires flexibility in scheduling and a passion for service excellence. We're committed to creating inclusive teams and offering a range of benefits to support your wellbeing.

Benefits

Competitive salary

Room discounts

Comprehensive training programs

Qualifications

• 2 years of related experience in a luxury hotel or resort.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Fluent in English; knowledge of other languages is a plus.

Responsibilities

• Ensure adherence to service standards as per the Operations Manual.
• Manage restaurant bookings and special requirements.
• Welcome and greet guests in alignment with service standards.
• Assist in social media marketing to maximize restaurant revenue.
• Attend and participate in daily briefings and training programs.

Skills

Customer service orientation

Communication skills

Teamwork

Flexibility

Job description

Truly memorable restaurant experiences don’t just come from delicious dishes, fine dining and exquisite ambiance. Which is why we’re searching for a new Restaurant Host/Hostess confident in delivering unforgettable experiences through a warm welcome, inspired recommendations and seamless service from starter to dessert and beyond.

What a day looks like

• Ensure that SOP basic standards are adhered to achieve the level of service established in the Departmental Operations Manual.
• Take care of all restaurant bookings and prepare special requirements accordingly.
• Assign table seating as per the reservation list to subordinates and check their performance periodically.
• Welcome and greet guests according to the service standards.
• Escort and provide buffet orientation, recommend food and beverage choices to guests.
• Assist in maximizing the restaurant revenue by active social media marketing.
• Handle restaurant mise‑en‑place such as preparing buffet tags, printing menus, and other administrative tasks required for daily operation.
• Control requisitioning, storage, and careful use of all operating equipment and supplies.
• Attend daily briefing with colleagues on preparation, service and menu.
• Liaise with supporting departments on daily operation and quality.
• Carry out any other reasonable duties and responsibilities assigned.
• Attend all training sessions/programmers requested by the Hotel’s Management for Food Safety, Fire, Hygiene, Health and Safety.

What we need from you

• 2 years of related experience in the same role in a 5‑star luxury hotel or resort.
• A naturally outgoing and friendly personality with a passion for service excellence that consistently delivers and demonstrates InterContinental service standards.
• A true “team‑player” mentality and flexible attitude towards a diverse set of tasks.
• Ability to work a flexible schedule including nights, weekends and/or holidays.
• Great communication – warm, welcoming, and easy to talk to. English is a must; another language will be an advantage.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

Join us

So, join us and you’ll become part of our ever‑growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.