Hospitality Auditor

Independent Food Company; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A prominent hospitality group in Dubai is seeking a Hospitality Auditor to ensure consistent delivery of brand standards across locations. Responsibilities include conducting Experience Quality audits, documenting findings objectively, and providing support for standardization. The ideal candidate holds a Bachelor’s degree in hospitality or business, has excellent attention to detail, and strong communication skills. This role requires independence and frequent travel.

Qualifications

• Excellent attention to detail.
• Strong communication and reporting abilities.
• Confident personality and professional demeanor.

Responsibilities

• Conduct Experience Quality audits using approved EQ checklists.
• Document findings clearly and issue reports within 24–48 hours.
• Verify the completion of corrective actions during follow-up visits.
• Support management in identifying service gaps and guest pain points.
• Ensure FOH manuals and SOPs are followed and accessible.

Skills

Attention to detail

Strong communication skills

Documentation abilities

Ability to work independently

Education

Bachelor’s degree in hospitality or business

Job description

Overview

Driven by a passion for creating unique home-grown food concepts, The Independent Food Company is a UAE-based hospitality group behind the region’s most beloved brands - SALT, Parker’s, Somewhere, Public, Kumo, and Shalwa. Each concept is a testament to our commitment to innovative experiences, community connection, and high standards of service.

The Hospitality Auditor ensures consistent delivery of brand and guest experience standards across INDPT through Experience Quality audits, spot checks, and CAPA closure follow-ups. The role focuses on evaluating FOH/guest journey performance, cleanliness and maintenance perception, service sequence execution, staff conduct, and customer complaint handling.

Key Requirements:

Key Requirements

• A) Conduct EQ Audits
  • Perform Experience Quality audits using approved EQ checklists.
  • Cover:
    • Guest journey and experience flow
    • Greeting, order taking, service sequence, farewell
    • Staff conduct, grooming, and presence
    • Cleanliness perception (FOH + BOH interface)
    • Hygiene practices affecting guest perception
    • Brand presentation & merchandising compliance
• B) Documentation & Reporting
  • Document findings clearly and objectively (facts, not opinions).
  • Provide photo evidence when required.
  • Issue reports within 24–48 hours, including:
    • summary status
    • key gaps
    • corrective action requirements
• C) Follow-up
  • Verify the completion of corrective actions during follow-up visits.
  • Track recurring issues and highlight trends to the EQ Supervisor.
• D) Guest Experience Checks
  • Support management in identifying service gaps and guest pain points
  • Provide real-time coaching feedback to shift teams when appropriate.
• E) Support Standardization
  • Ensure FOH manuals and SOPs are followed and are accessible.
  • Support implementation of updated standards across locations.

Job Requirements

• Bachelor’s degree in hospitality or business
• Excellent attention to detail
• Strong communication skills
• Strong reporting and documentation abilities
• Confident personality and professional demeanor
• Ability to work independently and travel often