Head of Technical Support - Operations

Siemens Gas and Power GmbH & Co. KG; United Arab Emirates; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading global energy company is seeking a Head of Technical Support - Operations to lead a team for technical queries in the Middle East and Asia Pacific. This role demands a self-motivated leader with at least 8 years of experience in operations and maintenance, particularly in the Oil & Gas sector. Responsibilities include providing expert guidance and resolving complex technical issues while supporting Field Service personnel. The position offers the opportunity to work on challenging projects with strong professional development support.

Benefits

Opportunity for remote/flexible work

Professional development opportunities

Qualifications

• A minimum of 8 years of experience in operations and maintenance.
• Experience in the Oil & Gas market is preferred.
• Fluent in English with additional languages as an advantage.

Responsibilities

• Lead a team of experts for technical queries in ME & AP.
• Provide technical support and training for Field Service personnel.
• Define and identify service bulletins and recommendations.

Skills

Leadership

Analytical skills

Communication

Problem-solving

Education

Bachelor's degree in Engineering

Job description

\"We energize society\" by supporting our customers to make the transition to a more sustainable world, based on innovative technologies and our ability to turn ideas into reality. With nearly 100,000 employees around the world, we shape the energy systems of today and tomorrow.

The Head of Technical Support - Operations is responsible for all technical queries of TCP/RCE Products in region Middle East and Asia Pacific. Lead a team to offer application engineering and technical support for customers with Compression products. The role will also involve acting as the interface between the region and the relevant Product Competence Centers, being the single point of contact in the provision of Specialist Technical Support for internal staff and external customers for the Compression fleet.

We are looking for a self-motivated, dynamic, customer-focused leader dedicated to achieving our goals of operational excellence, regional expertise, and customer satisfaction.

How You’ll Make an Impact

• Lead a team of experts based across the Middle East and Asia Pacific regions, being responsible for all operational technical queries for our TCP/RCE fleet in ME&AP.
• Represent Compression in front of clients in case of technical queries, being able to display a high level of critical thinking in bringing a successful resolution to high impact, complex problems. Apply advanced skills to resolve complex problems not covered by existing practices or procedures.
• Technically responsible for the support of the TCP/RCE Products in the Middle East and Asia Pacific. Will provide technical support, guidance, training & leadership for Field Service Personnel in the Compression organization. Provides complex technical product support to external customer base and internal Field Service personnel remotely via telephone, e-mail and documents issues and resolutions accordingly.
• Technical support and scope preparation in case of a machine shut down or operational issues and liaising with the PCC as the need arises. Applying Remote Diagnostic System (RDS) as needed to support unit availability and first line response.
• Define and identify suitable service bulletins, modifications and recommendations for clients to improve their performance, availability, reliability and safety. Reviews site visit reports and STA-RMS to facilitate technical recommendations to external Customers via the Client or Project Manager.
• Support with defining site activities, tools and instruments for customer outages. Preparation of technical reports (SIL/HAZOP/Machine Improvements). Coordinate with FS organization globally, regional FS teams, and with the Service Project Management Heads to ensure proper outage execution. Supporting advanced sales opportunities if and when required.

What You Bring

• A bachelor's degree in engineering, or a related field. Experience in leadership and management are required. A minimum of 8 years of proven experience in operation and maintenance, field service activities, engineering and/or solving of rotating & compression equipment, with a consistent track record of improving equipment availability, and customer satisfaction.
• Experience within the Oil&Gas market and with Siemens Energy compression fleet is preferred. Experience collaborating with Product Competence Centers and other stakeholders within Compression organization is preferred.
• Strong analytical, organizational, and leadership skills, paired with the ability to support and train FS personnel.
• Excellent communication, networking, and relationship-building skills, with the ability to inspire and empower teams and partners.
• Fluent in English, with additional languages applicable for the assigned region being an advantage.
• Seasoned traveler with availability to travel national/international as required

About the Team

Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

• Opportunity to work on challenging projects in an exciting environment
• Opportunity for remote/flexible work
• Professional support and strong collaboration with colleagues around the world
• Professional development opportunities within the company