Head of Quality & Guest Experience

Marriott Hotels Resorts; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

A global hospitality company in Abu Dhabi is seeking a Director of Quality Assurance. Responsible for implementing Total Quality Management concepts and enhancing guest experiences, the role involves coaching leaders, analyzing guest feedback, and developing quality assurance strategies. Candidates should possess relevant education and experience in guest services, demonstrating strong leadership and problem-solving abilities. The position offers an opportunity to influence guest satisfaction and quality initiatives, contributing to a renowned brand.

Qualifications

• 2 years of experience in guest services, front desk, or related fields.
• 4 years of experience if holding a 2-year degree.
• Experience in quality assurance processes and management.

Responsibilities

• Communicate and implement quality assurance strategies.
• Coach managers on Total Quality Management.
• Analyze and track guest satisfaction trends.
• Handle guest feedback and complaints.
• Develop creative solutions to improve guest experiences.

Skills

Coaching

Problem solving

Process improvement

Communication

Guest satisfaction analysis

Education

2-year degree in Business Administration, Hotel and Restaurant Management

4-year bachelor's degree in Business Administration, Hotel and Restaurant Management

Job description

A global hospitality company in Abu Dhabi is seeking a Director of Quality Assurance. Responsible for implementing Total Quality Management concepts and enhancing guest experiences, the role involves coaching leaders, analyzing guest feedback, and developing quality assurance strategies. Candidates should possess relevant education and experience in guest services, demonstrating strong leadership and problem-solving abilities. The position offers an opportunity to influence guest satisfaction and quality initiatives, contributing to a renowned brand.