Head of IT

Agile Consultants; Abu Dhabi; On-site; AED 300,000 - 400,000; Full time

Job summary

A technology consulting firm in Abu Dhabi is looking for a Head of IT to spearhead the IT strategy and digital transformation initiatives. The ideal candidate will have over 5 years of experience in IT management, proficiency in AI-driven automation, and strong skills in CRM implementation, especially with Zoho. Responsibilities include managing IT systems, driving workflow improvements through AI, and ensuring compliance with security regulations. This role calls for excellent project management and communication skills, focusing on cross-functional leadership.

Qualifications

• 5+ years’ experience in IT management or digital transformation roles.
• Proven experience in AI-driven automation and workflow optimisation.
• Strong background in CRM implementation, preferably Zoho CRM.

Responsibilities

• Manage all IT systems, hardware, software, and networks.
• Design AI-driven workflow improvements.
• Lead full CRM lifecycle for Zoho CRM.
• Translate business needs into technical requirements.
• Ensure compliance with security and privacy regulations.

Skills

AI/automation implementation

CRM implementation

IT administration

Project management

Communication

Stakeholder management

Process mapping

Education

Bachelor’s or Master’s degree in IT, Computer Science, Engineering, or related field

Tools

Zoho CRM

Job description

Job Overview

Job Code: 326/001/182
Industry: Technology / Digital Transformation

Job Brief:
The Head of IT will lead the company’s IT strategy, AI-driven automation, and CRM implementation efforts while overseeing all core IT operations. This role combines strategic leadership with hands-on execution, focusing on AI workflow design, CRM deployment (preferably Zoho), cross-department automation, and digital transformation. The position requires strong communication skills, project management capability, and the ability to collaborate across multiple departments to drive operational efficiency.

Job Responsibilities

• IT Administration & Infrastructure
• Manage all IT systems, hardware, software, networks, and cloud environments.
• Ensure security, uptime, backups, access controls, and compliance with IT standards.
• Implement IT policies, procedures, and best practices across the organization.
• Oversee IT support, troubleshooting, incident response, and vendor coordination.

• AI, Automation & Process Innovation
• Identify inefficiencies and design AI-driven workflow improvements.
• Build automated workflows using AI LLMs, RAG pipelines, and low-code automation tools.
• Implement AI for document processing, communication automation, and task routing.
• Collaborate with business teams to scale processes through automation.

• CRM Implementation & Optimization (Zoho Preferred)
• Lead full CRM lifecycle: planning, customization, automation, and optimization.
• Build workflows, blueprints, dashboards, and user journeys.
• Manage integrations between CRM and other business tools.
• Train teams and ensure CRM adoption and best practices.

• Cross-Functional Leadership & Project Management
• Partner with IT, Operations, Sales, Finance, and senior leaders.
• Translate business needs into technical requirements for AI, CRM, and IT system improvements.
• Lead multiple projects with defined timelines and deliverables.
• Provide technical leadership to internal and outsourced teams.

• Security, Compliance & Risk Management
• Ensure compliance with security and privacy regulations across all systems.
• Conduct security audits, risk assessments, and disaster recovery simulations.
• Implement best practices for cybersecurity and data protection.

Job Requirements

Education & Experience

• Bachelor’s or Master’s degree in IT, Computer Science, Engineering, or related field.
• 5+ years’ experience in IT management or digital transformation roles.
• Proven experience in AI-driven automation and workflow optimisation.
• Strong background in CRM implementation, preferably Zoho CRM.
• Experience leading cross-functional projects in fast-paced environments.

Functional Competencies

• Expertise in AI tools, automation platforms, and workflow optimisation.
• Strong understanding of IT infrastructure, cloud systems, and security protocols.
• Proficiency in CRM setup, API integrations, and dashboard/reporting tools.
• Strong analytical and process engineering skills.
• Ability to manage IT support while driving innovation initiatives.

Key Behaviours

• Strong communicator with influence across stakeholders.
• Strategic thinker with hands-on execution capability.
• Proactive, solution-focused, and adaptable.
• Highly organised with strong project management discipline.
• Collaborative leadership with ownership and results orientation.

Non-Negotiable Skills

• AI/automation implementation expertise.
• Solid IT administration background.
• Proven CRM implementation experience (preferably Zoho).
• Strong communication and stakeholder management skills.
• Excellent documentation and process mapping ability.

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