Head of Global Business Services

Michael Page; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A global premium service provider in Dubai is seeking a Head of Global Business Services to lead operational excellence and team development. This pivotal role focuses on enabling business growth and ensuring top-tier service delivery across support functions. The ideal candidate has over 10 years of relevant leadership experience, particularly in shared services and customer support environments. This position offers a competitive, tax-free salary and the chance to shape a high-impact shared services function.

Benefits

Competitive, tax-free salary

Opportunity to shape and scale a high-impact shared services function

Collaborative culture with exposure to global stakeholders

Strategic leadership role in a fast-growing global business

Qualifications

• Must be based in Dubai currently with track record of working in the UAE.
• 10+ years in shared services, customer support, or business services leadership.
• Proven success managing 30-80 FTEs in multicultural environments.
• Strong communication and stakeholder management skills across global regions.
• Experience in travel, logistics, hospitality, or premium service sectors preferred.

Responsibilities

• Lead and develop high-performing back-office teams with a global scope of service.
• Drive operational performance, ensuring delivery against SLAs, KPIs, and budget.
• Implement process improvements to enhance efficiency, scalability, and service quality.
• Act as a strategic partner to global stakeholders across EMEA, APAC, and the Americas.
• Foster a customer-centric culture of continuous improvement, collaboration, and accountability.
• Ensure governance, compliance, and risk management across service areas.
• Promote employee engagement and a positive working environment.

Skills

operations

shared services

Job description

Overview

This is a strategic and hands-on leadership role overseeing the shared services function from Dubai. The Head of Global Business Services will drive operational excellence, team development, and global stakeholder alignment. The role is pivotal in enabling business growth and ensuring seamless service delivery across multiple support functions.

Client Details

A global premium service provider operating in over 3,000 cities, with a reputation for excellence in customer experience and operational delivery. The Dubai office serves as the central hub for global shared services, supporting high-profile clients across travel, logistics, and corporate sectors. The company is scaling rapidly and committed to innovation, inclusivity, and performance.

Description

• Lead and develop high-performing back-office teams with a global scope of service
• Drive operational performance, ensuring delivery against SLAs, KPIs, and budget
• Implement process improvements to enhance efficiency, scalability, and service quality
• Act as a strategic partner to global stakeholders across EMEA, APAC, and the Americas
• Foster a customer-centric culture of continuous improvement, collaboration, and accountability
• Ensure governance, compliance, and risk management across service areas
• Promote employee engagement and a positive working environment

Profile

• Must be based in Dubai currently with track record of working in the UAE
• 10+ years in shared services, customer support, or business services leadership
• Proven success managing 30-80 FTEs in multicultural environments
• Strong communication and stakeholder management skills across global regions
• Experience in travel, logistics, hospitality, or premium service sectors preferred

Job Offer

• Competitive, tax-free salary
• Strategic leadership role in a fast-growing global business
• Opportunity to shape and scale a high-impact shared services function
• Collaborative culture with exposure to global stakeholders and premium clients
• Dubai-based role with growth, innovation, and transformation at its core

Skills

operations shared services