Head of Digital CX & Service Design

Foreground Consultancy; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A dynamic consultancy firm in Dubai is seeking a Head of Customer Experience to enhance the user journey across digital platforms. The role requires strong digital experience, ideally in FinTech or e-commerce, as well as proficiency in journey mapping and customer analytics. Successful candidates will be user-centric and have excellent collaboration skills. This role represents an exciting opportunity to drive customer experience innovation.

Qualifications

• Strong digital experience in FinTech, e-commerce, or technology-led industries.
• Proficient in journey mapping, service design, and customer analytics.
• Strong collaboration skills and a user-centric mindset.

Responsibilities

• Elevate the end-to-end user journey across digital platforms.
• Design seamless customer interactions and enhance service models.
• Embed a data-driven approach to customer experience improvement.

Skills

FinTech

Collaboration

Customer Experience

E-commerce

Continuous Improvement

Analytics

Design

Job description

A dynamic consultancy firm in Dubai is seeking a Head of Customer Experience to enhance the user journey across digital platforms. The role requires strong digital experience, ideally in FinTech or e-commerce, as well as proficiency in journey mapping and customer analytics. Successful candidates will be user-centric and have excellent collaboration skills. This role represents an exciting opportunity to drive customer experience innovation.