Head Hostess

Minor International; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel company in Abu Dhabi seeks a full-time position focused on guest service excellence. Responsibilities include maintaining high standards of guest interactions, ensuring a welcoming atmosphere, and training junior staff. The ideal candidate must have a high school diploma and at least 1 year of luxury hotel experience. Strong communication and teamwork skills are essential. This role ensures that every guest feels valued and receives top-notch service throughout their dining experience.

Qualifications

• Previous experience in same position for at least 1 year.
• Luxury hotel experience is a must.

Responsibilities

• Understand and adhere to hotel policies and standard operating procedures.
• Perform every guest interaction in a friendly manner.
• Maintain professional telephone etiquette.
• Check each table to ensure it is clean and fully set.
• Train and supervise junior hostesses.

Skills

Excellent communication skills

Team player

Passion for excellent service

Education

High School diploma

Job description

Responsibilities

• To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation and personal discipline and grooming.
• To perform every guest interaction in a friendly and welcoming manner.
• To maintain professional telephone etiquette and a perfect understanding of reservations policies and procedures.
• To be completely familiar with the services offered in the restaurant and throughout the hotel.
• To greet and seat guests in the restaurant in a warm and friendly manner and set the tone of welcoming hospitality that will continue during the entire guest experience.
• To ensure that the front or the restaurant is always covered and that the entrance to the restaurant is as welcoming and attractive as possible.
• To check each table to ensure that it is clean and fully set up before any guests are seated at the table.
• To check with guests to get feedback on the quality of their experience. Share any problems that arise with outlet managers but try to take care of the problem at once.
• Pitch in and help in service whenever the need arises.
• Work with the Cashier and relieve Cashiers on break.
• Managing reservations and seating arrangements to optimize table turnover and guest satisfaction.
• Training, mentoring and supervising junior hostesses in guest service and front‑of‑house operations.
• Greeting and seating guests in a professional and courteous manner.
• Handling guest inquiries, special requests and complaints with grace and professionalism.
• Collaborating with the kitchen and serving staff to ensure efficient and timely service.
• Maintaining cleanliness and organization of the hostess station and lobby area.
• Coordinating with management to implement and uphold company policies and standards.

Qualifications

• High School diploma.
• Previous experience in same position for at least 1 year.
• Luxury hotel experience is a must.
• Passion for excellent service.
• Excellent team player and great communication skills.

Additional Information

Relocate to remote area

Remote Work

No

Employment Type

Full‑time