Head Guest Relations Executive – Luxury Hospitality Pro

DUBAI HOLDING; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Head Guest Relations Executive to ensure exceptional service for guests. The role involves addressing customer needs quickly, supporting team efforts, managing reservations, and staying informed about hotel events. Ideal candidates have 1-2 years of experience in a similar role in a luxury setting, proficiency in English and another language, and a strong background in customer relations. The position offers a competitive tax-free salary and opportunities for career development.

Benefits

Colleague discounts on food and hotel stays

Comprehensive healthcare

Paid annual leave

Learning & Development opportunities

Qualifications

• 1-2 years of experience in a similar role within a 5-star luxury property or branded restaurant.
• Proficiency in English and a second language, preferably Russian or another European language.
• Experience in a multi-cultural environment.

Responsibilities

• Identify and meet customer needs promptly and accurately.
• Address customer dissatisfaction quickly and effectively.
• Support colleagues and contribute to teamwork.
• Manage the hostess desk and handle reservations.
• Stay informed on hotel events and menu specials.
• Contribute to marketing initiatives and uphold outlet standards.

Skills

Customer service excellence

Team collaboration

Problem solving

Strong communication

Tools

Sevenrooms

Job description

A luxury hotel in Dubai is seeking a Head Guest Relations Executive to ensure exceptional service for guests. The role involves addressing customer needs quickly, supporting team efforts, managing reservations, and staying informed about hotel events. Ideal candidates have 1-2 years of experience in a similar role in a luxury setting, proficiency in English and another language, and a strong background in customer relations. The position offers a competitive tax-free salary and opportunities for career development.