Head Concierge & Guest Experience Leader

InterContinental Hotels Group; United Arab Emirates; On-site; AED 80,000 - 120,000; Full time

Job summary

A global hospitality leader in the United Arab Emirates is seeking a Chief Concierge to lead the concierge team and ensure top-tier guest experiences. This role entails overseeing all concierge operations, delivering personalized service, and maintaining high standards of guest interaction. Candidates must demonstrate strong leadership skills, solid experience in concierge services, and have a passion for guest satisfaction. The position offers a competitive salary and a collaborative work environment, ensuring professional growth and well-being.

Benefits

Competitive salary

Room discounts

Comprehensive training programs

Qualifications

• Solid experience in concierge or guest services within a hotel or resort environment.
• Previous supervisory or leadership experience in a concierge setting.
• Fluent in English, additional languages a plus.

Responsibilities

• Lead and oversee the full concierge operation.
• Deliver warm and personalized service to all guests.
• Build strong guest relationships and anticipate needs.
• Coordinate and oversee VIP arrivals and complex guest requests.

Skills

Strong communication skills

Leadership skills

Guest service skills

Local knowledge

Ability to stay calm under pressure

Education

High school qualification or equivalent

Hospitality education

Job description

A global hospitality leader in the United Arab Emirates is seeking a Chief Concierge to lead the concierge team and ensure top-tier guest experiences. This role entails overseeing all concierge operations, delivering personalized service, and maintaining high standards of guest interaction. Candidates must demonstrate strong leadership skills, solid experience in concierge services, and have a passion for guest satisfaction. The position offers a competitive salary and a collaborative work environment, ensuring professional growth and well-being.