Head Coach

SEVEN Wellness Club; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading wellness organization in Dubai seeks a Head Coach to oversee the coaching team and ensure high standards of training and member experience. The role involves managing daily operations, supervising fitness coaches, and implementing fitness programs. Candidates must possess current certification from a recognized fitness organization and have strong leadership and communication skills. This position offers competitive pay along with perks like wellness club access and F&B discounts.

Benefits

Full access to wellness club facilities

50% off in-house food and beverage items

Opportunities for career growth

Supportive team-oriented culture

Qualifications

• Strong knowledge of exercise techniques and fitness principles.
• Proven leadership and team management skills.
• Ability to supervise and mentor coaching staff.

Responsibilities

• Supervise daily operations of all branches.
• Recruit and train fitness coaches.
• Deliver group classes as part of regular duties.
• Manage member relations and handle complaints.
• Ensure compliance with health and safety regulations.

Skills

Excellent communication skills

Ability to motivate participants

Organizational skills

Decision-making skills

Conflict resolution skills

Education

Current certification from a recognized fitness organization

Tools

CRM software

Fitness technology

Job description

Dubai, United Arab Emirates | Posted on 02/11/2026

SEVEN is a Dubai-born wellness brand redefining what it means to live well through seven core pillars: fitness, movement, recovery, relaxation, nourishment, longevity, and community. With an off-luxury approach and a presence across the Middle East and Europe, SEVEN creates expansive spaces and experiences designed to optimise well-being. From wellness clubs to nutrition concepts, SEVEN empowers individuals to live healthier, more balanced lives, seven days a week.

Job Description

The Head Coach is responsible for leading, managing, and developing the coaching team while ensuring high standards of training, performance, safety, and member experience. This role oversees coaching programs, enforces company policies (including uniform and conduct), and works closely with management to deliver consistent, high-quality services aligned with the organization’s goals.

Key Responsibilities and Expectations:

• Supervise and manage daily operations of all branches (remote meetings for properties that are not accessible).
• Recruit, train, and oversee fitness coaches falling under the Group's umbrella.
• Develop and implement fitness programs and schedules.
• Deliver a minimum of 32 group classes per month as part of their regular duties.
• Ensure all fitness equipment is properly maintained and operational and immediately report any faults, damages, or maintenance needs to management.
• Manage member relations and handle customer complaints regarding coaches or class delivery.
• Conduct regular staff meetings with all coaches alongside the branch managers.
• Monitor and manage the class schedule to ensure classes are fairly distributed between coaches.
• Ensure compliance with health and safety regulations for all fitness equipment and class activities.
• Maintain accurate records of membership and attendance alongside the internal software (CRM, Zoho, Gantner) and branch managers.
• Provide excellent customer service by addressing client needs when brought forward from the branch managers.
• Oversee the cleanliness and organization of the facilities, with the assistance of the branch managers, and raise any concerns immediately to facilities management and housekeeping.
• Maintain and store the trainers’ certifications that fall under the Group's umbrella in collaboration with HR.
• Establish and monitor key performance indicators (attendance, class utilization, retention rates) and provide monthly performance reports to management.
• Report all attendance, behavioural, or disciplinary concerns to HR immediately.
• Document any shortfalls on the coaching team in Asana for HR follow-up.
• Coordinate with assistant head coaches to delegate day-to-day tasks, ensure consistency across all branches, and maintain smooth communication between branches.
• Act as the primary point of contact between the coaching team and management/HR for escalations and operational updates.
• Support marketing initiatives by providing input on new programs or activations when required.

Requirements

• Current certification from a recognized fitness organization
• Strong knowledge of exercise techniques and fitness principles
• Excellent communication and interpersonal skills
• Ability to motivate and inspire participants of diverse fitness levels
• Proficiency in using fitness equipment and fitness technology
• Strong organizational and time management skills
• Ability to adapt and respond to participant needs
• Fluency in English (required)
• Proven leadership and team management skills
• Experience in program planning and strategic development
• Ability to supervise and mentor coaching staff
• Strong decision-making and problem-solving abilities
• Conflict resolution and team culture development skills
• Hourly rate based on experience and qualifications.
• Potential for bonuses or incentives based on performance and class attendance.
• Club Access: Full access to SEVEN/GRAY Wellness Club facilities and classes
• F&B Discount: 50% off all in-house food and beverage items at The Dose
• Career Growth: Opportunities to grow across SEVEN’s expanding group of brands
• Supportive Culture: A team-oriented environment that values initiative, professionalism, and well-being