Guest Services Officer - Front Office

Hyatt Regency Dubai; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading hotel in Dubai is seeking a Guest Services Officer - Front Office responsible for delivering excellent service to guests and ensuring smooth operations at the Reception. Candidates should ideally have a relevant degree or diploma in Hospitality or Tourism management and a minimum of 2 years of experience in hotel operations. Strong customer service, communication, and interpersonal skills are essential for success in this role.

Qualifications

• Minimum 2 years work experience in hotel operations.
• Good customer service, communications and interpersonal skills are required.

Responsibilities

• Provide an excellent and consistent level of service to customers.
• Contribute to the smooth running of the Reception within the Rooms Division.

Skills

Good customer service

Communication skills

Interpersonal skills

Education

Relevant degree or diploma in Hospitality or Tourism management

Job description

You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Services Officer - Front Office is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division.

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.