Guest Services Officer (French, German, Spanish, Russian speakers)

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a Front Desk Agent to ensure a seamless check-in process for guests. The ideal candidate will have a diploma in Tourism or Hospitality Management and excellent English communication skills. You will handle guest inquiries, manage room assignments, and provide concierge services. This full-time position offers a chance to work in a dynamic environment, supporting guests and resolving their concerns efficiently.

Qualifications

• Fresher or Minimum 6 months to 1 year of relevant experience.
• Excellent reading, writing, and oral proficiency in English.
• Ability to speak other languages is an advantage.

Responsibilities

• Greet and welcome guests, ensuring a smooth check-in process.
• Manage room assignments and guest accounts accurately.
• Handle reservation modifications and special requests efficiently.
• Provide concierge services including arranging transportation.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Education

Diploma in Tourism / Hospitality Management

Job description

• Warmly greet and welcome guests ensuring a smooth and efficient check-in process
• Provide friendly and professional assistance with guest inquiries requests and concerns
• Manage room assignments guest accounts and billing processes with accuracy and attention to detail
• Coordinate with other departments to fulfill guest needs and resolve any issues promptly
• Handle reservation modifications cancellations and special requests efficiently
• Maintain up-to-date knowledge of hotel amenities services and local attractions to provide informed recommendations to guests
• Process payments and handle cash transactions accurately
• Ensure the front desk area is organized clean and presentable at all times
• Assist with concierge services including arranging transportation and making reservations
• Support team members during peak hours and handle multiple tasks simultaneously
• Comply with all hotel policies procedures and safety standards

Qualifications :

Knowledge and Experience
Diploma in Tourism / Hospitality Management
Fresher or Minimum 6 months to 1 year of relevant experience
Excellent reading writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage

Competencies
Good communication and customer contact skills
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Must be well-presented and professionally groomed at all times

Remote Work :

No

Employment Type :

Full-time