Guest Services Officer (Arabic Speaker)

Hyatt Centric Jumeirah Dubai; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel in Dubai is seeking a Guest Services Officer who will manage multiple tasks while creating a positive first impression for guests. The ideal candidate should have a high school diploma, strong customer service skills, and be proficient in Arabic. This role requires a professional phone etiquette and the ability to handle confidential information with integrity. Candidates must thrive in a fast-paced environment and have a passion for hospitality.

Qualifications

• Proven experience as a receptionist, front desk representative, or similar role preferred.
• Ability to manage time efficiently and prioritize tasks.
• Ability to handle sensitive and confidential information with integrity.

Responsibilities

• Create a positive first impression for clients, visitors, and staff.
• Ensure smooth daily operations.
• Manage multiple tasks in a fast-paced environment.

Skills

Strong verbal and written communication skills in Arabic

Professional phone etiquette

Customer service-oriented mindset

Strong organizational skills

Attention to detail

Education

High school diploma or equivalent

Additional certifications or coursework in office administration

Tools

MS Office (Word, Excel, Outlook)

Job description

Hyatt Centric Jumeirah Dubai, located in Jumeirah 1, combines modern elegance with local charm. At Hyatt, we believe in more than just hospitality - we care for people so they can be their best. As a Guest Services Officer, you'll play a key role in bringing our purpose to life, and our hope is that each day you will uncover new reasons to love what you do!

We are seeking a friendly, professional, and highly organized team player who is capable of managing multiple tasks in a fast-paced environment. As the first point of contact for our clients, visitors, and staff, you will play a key role in creating a positive first impression and ensuring smooth daily operations. The ideal candidate will be approachable, detail-oriented and have a passion for delivering exceptional experiences to our guests. Although your English skills should be great in both verbal and written, we also are looking for a candidate who master a second language such as Arabic.

AtHyatt, we are committed to providing a workplace where our associates can thrive and be their best selves. If this role aligns with your expertise, or you simplyhave a passion for Hospitality, we look forward to hearing from you.

Qualifications

• High school diploma or equivalent; additional certifications or coursework in office administration is a plus.
• Proven experience as a receptionist, front desk representative, or similar role preferred.
• Strong verbal and written communication skills in Arabic.
• Professional phone etiquette and a customer service-oriented mindset.
• Proficient in MS Office (Word, Excel, Outlook) and general office software.
• Ability to manage time efficiently and prioritize tasks.
• Strong organizational skills and attention to detail.
• Ability to handle sensitive and confidential information with integrity.
• Positive attitude, team player, and ability to work in a fast-paced environment